Associate Technical Writer

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

The Role You'll Play

You're a wordsmith who loves turning complexity into clarity. As an Associate Technical Writer, you'll help shape how our customers and teams learn, navigate, and succeed with our tools. Collaborating across Product, Marketing, and Customer Experience, you’ll help bring consistency and ease to everything from implementation guides to knowledge base articles. If you're energized by learning fast, writing with purpose, and creating content that actually helps people, this is your moment.

• Write clear, helpful content that guides both internal teams and customers

• Support the structure and organization of our Knowledge Base to ensure it’s intuitive and on-brand

• Partner with subject matter experts to document software and process updates with speed and accuracy

• Help evolve our content standards and documentation style to match a unified voice and tone

• Analyze content for clarity, consistency, and usability

• Index and categorize information so users can find what they need, fast

• Collaborate with cross-functional teams to address documentation needs for self-serve tools

• Bring curiosity and a continuous improvement mindset to every project

Experience You Bring

• 1+ years writing technical content, standard operating procedures, or help documentation

• Familiarity with knowledge base platforms and best practices

• Strong ability to learn quickly, synthesize information, and write with clarity

• Excellent communication skills and collaborative approach

• Highly organized with attention to detail and the ability to manage shifting priorities

• Proactive, self-directed, and energized by solving problems

• Passion for delivering helpful, accessible information that makes people’s lives easier

• A love of learning, tech, and supporting others in learning too

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.