Associate Technical Success Manager

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Responsibilities:

• Develop deep expertise in New Relic products and services

• Partner with sales for expansion opportunities with existing customers

• Develop and successfully execute proof-of-concept and pilot engagements to showcase New Relic’s value proposition aligned to customers’ business metrics/outcomes

• Identify and resolve critical business and technical issues from customers, partners, and colleagues

• Directly contribute to achieving revenue goals set for the assigned Commercial segment.

You will also:

• Collaborate as part of a broader account team to strategize and address business and technical problems

• Provide feedback to product management about product enhancements that can address customer needs and guide additional value

• Stay current on competitive analysis and market differentiation

• Build strong working relationships with key customer stakeholders and executives and help create champions for New Relic within the customer base.

• Support marketing initiatives such as speaking at industry events, user groups, conferences, and signing up customer references as well as social media campaigns.

This role requires:

• Good grip on the communication skill

• Experience and understanding of monitoring and observability including experience with: AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics and visualization

• Strong problem-solving skills

• Understanding of value-based selling in customer-facing roles

• Passion and energy for technology and a desire to learn

Please note that visa sponsorship is not available for this position.

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Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

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