Associate Team Lead, Event Production

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

In this capacity, the ideal candidate would represent the FIRST brand as an embedded team member at a well-known technology company and serve as Associate Team Lead, Event Production. This position is ideal for someone with strong production and management experience in the event industry who can assume a management role within an organisation. The Associate Team Lead is responsible for overseeing and managing on-site technical event production, ensuring seamless service delivery, operational efficiency, and high-quality execution. The role involves a mix of technical expertise, team leadership, process development, and client management to enhance both the internal team’s performance and the client’s experience.

Your Contributions

• Lead onsite technical service delivery, including process development, training, and innovation

• Manage a team of Event Production technicians, overseeing scheduling and workload distribution and office presence to maintain adequate team coverage

• Administer and maintain the event calendar to ensure seamless operations

• Monitor team capacity, assist with events, and provide guidance as needed

• Partner with leadership and People & Culture on recruiting, employee relations, and company initiatives

• Manage onboarding, training, and offboarding processes for direct reports

• Act as a liaison between the team, client organization, and third-party vendors

• Serve as Technical Lead for complex events and provide technician support when required

• Ensure team’s adherence to standard operating procedures, compliance processes, and best practices

• Maintain detailed event records and post-production financial reporting i.e., consumable spend and billing

• Identify and implement improvements in production services based on feedback and industry trends

• Foster strong team communication, motivation, and professional development through mentorship

• Ensure cost efficiency, value-added services, and high-quality production standards for clients

• Train and support freelancers to meet performance and quality expectations

• Acting as the in-room client liaison for Advanced show contributions to support seamless technical execution, clear communication, and an elevated host experience by aligning event delivery with the Run of Show and coordinating crew logistics

What We Are Looking For

• 5 – 7 years’ experience in a similar role

• In addition to production experience, 1 – 2 years’ experience leading production teams is preferred

• Strong people management skills with the ability to lead by example is essential

• High level of proficiency in the delivery of high-quality events

• Excellent communication and customer service skills are a must to build and maintain relationships

• Ability to prioritise while adhering to critical project timelines in a fast-paced environment

• Experience managing day-to-day changes at every level of detail

• Familiarity with people management processes in location-based

• Ability to manage many projects at once and with varying levels of production

• Excellent supplier/vendor knowledge, contract negotiation skills and knowledge of market pricing

• Knowledge of safety regulations, operational procedures, and industry standards

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:

• Private Healthcare (Medical) from day 1

• Annual Health Screening

• 20 Days Annual Leave PLUS Public Holiday

• Employee Assistance Program including 24/7 support, counselling, and legal consult

• Complimentary Access to Headspace, Maven & more

• Wellness Stipend

• Personal Volunteer Day

• Life Insurance

• Mobile Phone Allowance

• Discretionary Bonus Structure

• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#TS1-LI #LI-Onsite

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.