Associate Store Manager (San Francisco)

Overview

We're looking for a welcoming and kindhearted sleep-enthusiast to lead our San Francisco store! In this role, you’ll be responsible for implementing and piloting processes to ensure the store meets its financial and customer experience goals, and lead hiring for the store team.

You’ll love this role if you’re as obsessed as we are with bringing comfort into people’s homes, leading a team that provides exceptional customer experiences, and delivering above-and-beyond business results.

What you’ll do:

• Lead and develop your team: Directly manage Sales Associates and Sales Leads by setting clear goals, providing regular coaching and feedback, and fostering career growth through ongoing development and performance reviews.

• Drive daily operations: Oversee store operations with a high level of autonomy, ensuring efficiency, accountability, and seamless execution of day-to-day priorities.

• Deliver business results: Leverage KPIs, sales trends, and customer feedback to inform decisions that elevate store performance and achieve financial and experience goals.

• Champion our service model: Ensure every team member consistently applies the SLEEP Selling & Service Model to create exceptional customer experiences.

• Own key operations: Maintain inventory accuracy, oversee promotional execution, and manage expenses and labor to optimize store profitability.

• Create memorable experiences: Support and co-lead store events and activations that connect with the community and bring the Brooklinen brand to life.

• Foster culture and collaboration: Model inclusive, transparent communication while building a positive, high-performance team environment.

We're looking for someone with:

• 3+ years of management experience in retail store environments (including owning business performance, interviewing/recruiting, training, and coaching)

• Prior experience working in (or managing) the front and back of house - strong mix of customer-facing and operational capabilities

• Someone who is friendly, positive, and truly passionate about the Brooklinen brand and story

• Knowledge and/or passion for interior design and helping customers style their homes

• Ability to work a flexible schedule, including evenings, holidays and weekend shifts

Compensation & Benefits

At Brooklinen, our goal is to offer a competitive total compensation package which we determine based on specific market data taking into account our company size, stage, industry, and location. The base salary range for this role is between $65K - $75K based on experience level.

In addition, you will have the opportunity to participate in a quarterly bonus program with a target % based on your role.

Beyond base compensation and bonus, we contribute significantly to offset the cost of health benefits, provide a financial stipend to help with the costs associated with the fertility journey, offer a 401K with a 4% Safe Harbor Match, have commuter benefits, and provide a quarterly product allowance.

We also have 14 weeks of 100% paid parental leave for all new parents, and a one-month paid sabbatical at your 5th anniversary.

Why join us?

At our core, we’re a team that values authenticity, passion, and genuine connection. We’ve cultivated a culture where friendly, welcoming, and driven people thrive together—fueling an environment that’s collaborative and refreshingly low-ego. We’re strong believers that the people you work with can make or break a job, so we go to great lengths to protect this amazing culture.

But don’t just take our word for it! Our commitment to our team has earned us recognition from LinkedIn Top Startups, Inc.’s Best Workplaces, and Forbes Best Startup Employers in America in recent years. We’re just getting started, and we’d love for you to be a part of this next chapter.

Everyone is welcome at Brooklinen. We’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated.

About Brooklinen

Brooklinen, one of the largest soft good DTC brands in the US, was founded in 2014 with one goal in mind: To create happiness at home with products that are made to be lived in.

While you may have heard of us as “The Internet’s Favorite Sheets,” ten years later, we’re so much more than that. We design with the modern bedroom in mind – a place full of life, where people can authentically show up as themselves - all with products made for comfort and ease. And to make good on the promise of value, Brooklinen creates all of our products with the best quality, at the best price. Our premium soft goods are available online and throughout the country at our eight retail locations.

Our products are that good. But don’t take it from us alone: Our assortment of sheets, towels, and more have received over 100,000 5-star reviews and been awarded many times over by industry tastemakers like Architectural Digest, Good Housekeeping, The New York Times’ Wirecutter, and many more.

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