Associate Service Delivery Manager

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

Duties and responsibilities:
• Responsible for the overall daily management of assigned teams, projects and/or ongoing work

• Oversee surveys, installs, trunk build and other implementations and take action to ensure milestones are on time

• Provide planning input and resource input in the form of accurate time estimates

• Liaise with implementation and other teams to ensure accuracy in planning

• Maintain the master project plan and ensure all items are up to date

• Delegate and integrate updates to the project timeline

• Oversee work to ensure hurdles are managed and escalated where appropriate

• Identify any potential issues ahead of time

• Clear any issues that come up

• Where required, escalate issues as soon as they are known

• Anticipate issues and proactively mitigate

• Identify possible project blockers that could delay the implementation before committing to a completion date

• Ensure changes on Project Plans and Implement immediately without a delay. Ensure all dependencies are carried out take care off.

• Maintain allocations, reporting and timeline by maintaining the master schedule

• Able to effectively manage timelines, external agencies, and report issues when the need arises

• Use and update project management tools to keep everyone posted regarding project status

• Identify areas for process improvement and solutions to implement

• Monitors their work and provide updates to management Proficient in understanding customer requirements in terms of timelines, manpower scheduling, permits

• Ensure proper handling, documentation and safety of inventory items is carried out

• Check/review documentation uploaded/created by other Team Members and correct them when needed

• Create weekly, monthly, and quarterly reports or project updates to direct reporting line

• Ensure that the surveys, installs follows the company's safety and standards and that commissioning is done with proper testing and within acceptable guidelines

• Ensure that SO Supervisors/Store Officer coordinates and monitor the movement and inventory based on Inventory list and delegate the ordering of additional supplies when needed

• Review BOMs, BOQs, Survey Checklists, Tool Checklist when necessary

• Other duties as assigned

Qualifications:
• Can use AutoCAD, SketchUp, MS Visio when needed

• Able to think critically in high-pressure situations

• Technical knowledge relating to Fiber-based Telecommunications Networks

• Proven leadership / mentoring capabilities

• Can be trusted to complete work without supervision and take responsibility for work items

• Can guide, mentor, train and teach internal and external teams on quality, standards and techniques for fiber optic and network equipment installation

• Can make sound decisions and can back it up with logical reasoning

• Can conduct Performance Evaluation with sub contractors and subordinates

• Preferably proficient in project management systems and inventory management systems

Join the mission!

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.