Associate Sales Operations Analyst

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

ROLE TITLE: Associate Sales Operations Analyst

JOB DESCRIPTION:

To support the increasing growth in the Kaseya business, we are hiring an Associate Sales Operations Analyst.

Sales operations are all about assisting and enabling frontline sales personnel to sell more effectively by giving strategic guidance with reduced process friction. Based out of our Bangalore office and reporting to a Sales Operations Team Lead, this position will be responsible for supporting various orders through provisioning processes and will become an administrative extension of the sales organization. This is a great opportunity for someone seeking a challenging position within the software industry and one that provides insight into the operational setting. Ultimately, you will work with a team of Salespeople to support the overall sales process throughout the year. Kaseya is a rapidly growing company that offers tremendous growth opportunities.

RESPONSIBILITIES:

A good Sales Operations member must have excellent organizational skills. They also need good communication skills since they will work directly with sales representatives, sales managers, and product managers

Work directly with Sales Representatives to troubleshoot any current provisioning issues, or questions, they have about product(s) provisioned for their account

Managing multiple product platforms across different types of product offerings

Managing backlog queues for provisioning items and cases opened

Ensure software licensing is aligned with contract entitlements, exerting revenue assurance

Analytical skills to interpret quote, opportunity, or subscription data to make decisions on how to provision complex transactions

Partner with product managers on operationalizing new offerings, by maintaining product master

Cross collaboration with multiple departments to ensure requests, projects, or internal provisioning's have been met

QUALIFICATIONS:

• Any Graduate in any field

• Strong operational skills

• Passion for quality control and productivity

• Technical expertise

• Strong understanding of the sales process to support the sales team

• Young and dynamic professional looking for challenging opportunities

• Possesses strong Analytical / Logical thinking skills

• Strong interpersonal and problem-solving skills

• Proficient in Microsoft Word, Excel, and Power Point (Excel mandatory)

• Inquisitive, adaptable, and committed to meet tough deadlines

• Love for working in a structured environment

• Relevant training and/or certifications in Sales Operations is preferred

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.