Associate Product Support Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we don’t just support patients—we empower them to live healthier, fuller lives. As a Product Support Specialist, you’ll play a vital role in our Diabetes division, helping people manage their health with confidence. Every conversation you have will make a real difference in the lives of people living with diabetes and those who support them. If you have a passion for helping others and a knack for problem-solving, we’d love to have you on our team!

Based in Prague, we’re a multilingual, international group dedicated to creating exceptional customer experiences, giving people peace of mind, and supporting them throughout their healthcare journey. We offer a flexible working model that combines the benefits of both office and home environments, ensuring a healthy work-life balance. Joining our team means unlocking growth opportunities where you can gain technical expertise, expand your knowledge, and build a meaningful career with purpose at one of the world’s leading healthcare organizations.

Responsibilities may include the following and other duties may be assigned:

• Provide product-oriented support and technical services for customers by responding to incoming inquiries (phone, e-mail) concerning product operation, troubleshooting, specifications, warranty questions, accessories identification or questions about their medical device
• Provide troubleshooting and resolution associated with device functionality and capability.
• Provide patients with ongoing personalized support and education to help them make the most of their diabetes management, assist patients to learn more about Medtronic diabetes therapies.
• Concisely and accurately document customer feedback and any troubleshooting completed during the call, identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes).
• Coordinate return flow for all products for quality analysis. 
• Follow up on and monitor the product complaint resolution back to the customer, in close coordination with the US and local stakeholders.
• Provide reporting, analysis and support, closely cooperate with Medtronic Diabetes business, marketing and other departments, participate in outbound calling under supervision to pro-actively reach out to patients to review their therapy adherence, or for educational or marketing purposes.

Required Knowledge and Experience:

• Fluency (native speaker) in Polish language and fluent/advanced English language skills (min B2)
• Ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements.
• Ability to present information in a clear and timely manner to customers experiencing medical emergencies.
• Ability to handle multiple/complex tasks, to maintain composure under pressure.
• Ability to work shifts (8.5 hours shift within 7am-5pm).
• Completed secondary or university education

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  Czechia: 424,800.00 CZK - 637,200.00 CZK |  

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here