Associate People Operations Partner

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

• New Relic is looking for a People Operations Partner APJ to join the PeopleOps team.

• This role will have the opportunity to be a part of a transformational project of setting up the Global Shared Services in the region and make an impact through your work by responding to inquiries on a variety of People topics and working on various People-related processes and projects.

• You will gain exposure to all facets of HR helping you to grow your career in your position.

• This is a great opportunity to optimize existing processes and implement new technologies to acquire efficiencies supporting a global organization. This role will be working in a hybrid model from Bengaluru.

• We are looking for someone with high energy, passion, and a collaborative background of successfully leading people projects, that make a positive work environment to transform our business!

• This role will be working from the Bangalore office 3 days per week

• What you'll do

• Responsible for resolving employee inquiries opening and resolving most tickets within 24hrs.

• Serve as the first point of contact for employees, managers, and other stakeholders on People policies and/or processes using PeopleOps procedures, policies, knowledge management system and other reference materials.

• Provides accurate documentation and clear communication in responding to a wide variety of HR practices and processes, such as benefits, hiring processes, and employment verification, on a timely and accurate basis.

• Provide tier 1 support for HR applications, benefits, compensation, staffing, and learning in the region

• Enter and audit employee hires and data changes in Workday

• Be able to generate and analyse reports from various HR systems

• Maintain employee files if needed

This role requires

• 1-3 years of People Operations experience supporting an international Organization.

• Experience working in a shared-service environment

• Experience with ticketing systems is highly desired

• Proven organisational skills with attention to detail and strong prioritisation skills

• Self-motivated to complete various tasks in a timely manner

• Must have outstanding customer service skills

• Must handle sensitive and confidential information with discretion

Bonus points if you have

• SHRM, PHR, or other HR certifications.

• Strong proficiency using G-Suite (including Google Slides, Google Sheets, advanced excel, Word, etc.).

• Experience with ERP and CRM systems (ADP, Workday, Asana, Zendesk , Jira Service Management and ServiceNow).

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy