Associate, People Operations, Contract

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE

The Associate, People Operations is the operational backbone of the People function. This role owns the integrity of our HR systems ecosystem (BambooHR, JIRA, and integrated platforms), ensures regulatory and audit readiness, manages employee lifecycle data with precision, and delivers accurate reporting that informs business, finance, and compliance decisions.

This role combines systems administration, data governance, financial process support, integration oversight, and continuous improvement to ensure scalable and compliant People Operations.

WHAT YOU'LL DO

HRIS & Systems

• System Administration & Configuration

• Serve as primary administrator for BambooHR, managing permissions, configurations, workflows, and system updates.

• Maintain role-based access controls to ensure data privacy and compliance.

• Own system documentation and change management processes.

• Serve as system owner for Bonusly

• Data Governance

• Conduct recurring audits to ensure 100% data integrity across.

• Establish preventative controls to reduce downstream reporting errors.

• Maintain audit-ready digital personnel files aligned with local labor laws and internal compliance standards.

• Employee Lifecycle Management

• Execute and validate all employee data changes.

• Process hire, terminations, salary and promotion changes with accuracy and appropriate approvals.

• Ensure compensation changes are properly reflected for payroll reporting.

• Integration Ownership

• Manage and monitor integrations between BambooHR and downstream systems (e.g., payroll, and engagement tools).

• Troubleshoot data sync errors and partner with stakeholders/IT when necessary.

• Evaluate integration performance and identify opportunities for automation or improved data flow.

Service Desk & Operational Support (JIRA)

• JIRA Queue Management

• Serve as primary owner of the HR Service Desk.

• Triage, assign, and resolve tickets related to profile updates, compensation updates, system access, and policy inquiries.

• Maintain SLA adherence and internal employee satisfaction standards

• Trend Analysis & Root Cause Identification

• Identify recurring themes in tickets to inform documentation improvements, or automation opportunities.

• Reduce ticket volume through proactive system enhancements and workflow improvements.

Compliance, Reporting & Audit Readiness

• Compliance Reporting & Controls

• Ensure HR data supports compliance with local labor regulations and internal governance standards.

• Maintain documentation and reporting to support internal and external audits.

• Validate compensation, reporting structure, and employment data prior to key reporting cycles.

• Operational & Ad Hoc Reporting

• Serve as the primary People data reporting lead

• Produce ad hoc reports for Finance, Leadership, Stakeholders, and system support needs.

• Ensure report accuracy and alignment across HR and Finance systems.

• Cross-Charge Agreement Management

• Manage and track cross-charge agreements for employees working across entities or departments.

• Maintain documentation and reporting to ensure accurate financial allocation.

• Partner with Finance to validate reporting alignment and cost tracking.

WHAT YOU BRING

• Up to 3 years of experience managing HRIS systems (Bamboo experience preferred)

• Knowledge of regulatory guidelines like EEOC, FLSA etc

• Required competencies - Attention to detail, bias for action and customer centricity

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:

• Healthcare, Dental, and Vision coverage

• 401k plan, plus matching

• PTO

• Paid Company Holidays

• Parental Leave

WE SUPPORT YOU BEING YOU:

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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