Associate Operations Manager

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re passionate about innovation, collaboration, and making a real impact, we’d love to have you on board!

Role Summary

As an Associate Operations Manager, you will play a key role in driving operational excellence and ensuring alignment between global operations and business objectives. You will work closely with cross-functional teams, business leaders, and external partners to optimize processes, manage resources, and deliver efficient, compliant, and high-quality operations. This is an exciting opportunity to lead impactful initiatives, mentor emerging leaders, and contribute to a mission-driven organization focused on continuous improvement and sustainable growth.

Responsibilities:

Operational Leadership

• Manage and oversee Global Operations within defined domains in Nepal, ensuring alignment with business objectives.
• Drive cross-functional operational excellence and continuous improvement initiatives.
• Mentor and support junior team members and operational leads to build execution capability across teams.
• Champion the achievement of key Operations OKRs, driving ownership and accountability across the team.

Business Partnership

• Serve as a trusted advisor to the Country Manager and leadership team, providing insights and guidance on operational risks, opportunities, and strategic alignment.
• Build strong cross-functional relationships to influence decision-making and support enterprise goals.

Travel Management

• Manage the organization’s global travel strategy, ensuring compliance with company policies, cost optimization, and sustainability goals.
• Oversee vendor performance, contract management, and travel-related risk mitigation.

Facilities Management

• Lead Nepal facility operations, policies, and vendor partnerships to ensure efficient, compliant, and sustainable work environments.
• Oversee day-to-day facility operations, maintenance, space management, and asset control.
• Develop and implement facility management plans, preventive maintenance schedules, and sustainability initiatives.
• Ensure compliance with health, safety, environmental, and statutory requirements; lead audits, inspections, and corrective actions.
• Negotiate and manage vendor contracts for facilities and related services to ensure value, quality, and cost efficiency.
• Review procurement processes and maintain effective vendor relationships to ensure service reliability.
• Lead facilities projects such as renovations, relocations, and upgrades with minimal business disruption.
• Guide and mentor the facilities team; champion operational KPIs and accountability within the department.
• Act as the POC for compliance, audits, and operational reviews, ensuring accurate reporting and closure of gaps.
• Liaise with landlords, vendors, and internal stakeholders to maintain smooth, reliable facility operations.
• Support business continuity planning and risk management related to infrastructure and workplace safety.
• Design and oversee a global F&B strategy that enhances employee well-being and strengthens company culture.

Events Management

• Lead planning and execution of global and executive events, ensuring alignment with company culture and priorities.
• Define and monitor KPIs to measure event impact and return on investment.

Budget & Cost Management

• Manage operational budgets, including forecasting, financial reporting, and long-term resource planning.
• Identify cost-saving opportunities while maintaining service quality and compliance.

Culture & Compliance

• Act as a role model for the organization’s Culture Code, embedding values and behaviors into operational decision-making.
• Ensure compliance with InfoSec, legal, and internal control requirements across operational functions.

Team & Performance Management

• Lead teams through periods of change, building resilience and accountability.
• Develop succession plans, performance goals, and continuous development initiatives to foster a high-performance culture.

Requirements:
• Strong technical knowledge of facilities management, repair, and maintenance.
• Proficiency in security systems, access control, and safety compliance.
• Solid understanding of health, safety, and environmental regulations.
• Skilled in vendor negotiation, contract management, and performance monitoring.
• Ability to plan and optimize space utilization and workplace layouts.
• Competence in energy management, sustainability, and cost efficiency.
• Strong communication, coordination, and stakeholder management skills.
• Effective problem-solving and decision-making using data-driven insights.
• Demonstrated teamwork, accountability, and adaptability in a fast-paced environment.
• Leadership capability to guide, support, and influence team performance.
• High integrity, attention to detail, and commitment to operational excellence.
• Ability to manage emergencies calmly and ensure business continuity.

Benefits:
• Great Mission and Culture

• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Remote and Home working
• Comprehensive medical cover
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events

At CloudFactory, we believe that work should be more than just a job—it should be a platform for growth, impact, and community. Here, you’ll earn with purpose, learn every day, and serve a mission that truly matters. If you're looking for a career where you can develop professionally, contribute meaningfully, and be part of a global movement, we’d love to have you on this journey!

Join us today and be part of our mission to connect people and technology for a better world! Apply now and bring your whole, authentic self to work—we can’t wait to meet you!