Associate Onboarding & Training - Local Shops

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

ROLE SUMMARY

Responsible for the day-to-day activities and supporting the local Operations lead in the execution of priorities and tasks. Main point of contact for vendors ensuring any changes, issues or requests are completed and tracked.

 

WHAT’S ON YOUR PLATE?

• Support the local Ops lead and Ops manager to improve operational metrics & set vendors up for success.
• Actioning vendor changes i.e. opening hours, contact numbers, assortment.
• Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc.).
• Daily review of performance & monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability & prices.
• Regularly reviewing vendors' assortment looking at orders generated & top out-of-stock worst offenders; sharing reports with the local ops manager.
•  Responsible for ensuring vendors have the right training, tools (devices etc.) and processes in place ensuring local tracking, implementation and vendor compliance.
• Vendors point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediately.
• Collaborate with other VCs within the market and across the region for best practices and lessons learned.
• Monitor performance and support of the onground team.
• Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed.

WHAT DID WE ORDER?

• Strong vendor operational knowledge.
• Ability to document processes and guidelines.
• Ability to work with data and highlight key insights.
• Ability to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigate.
• 2 years experience in an operational role.
• Understands Q commerce operations.