Associate, Merchant Performance & Analytics - Grabmart

Get to know our Team:

As part of the Vietnam Commercial team, Omnicommerce is a growing team responsible for creating Grab’s dine-out solutions in the market where restaurants find success by being on our platform. 

This role grants you the opportunity to influence the expansion of significant Omnicommerce business lines such as Dine Out Deals. Furthermore, it paves the way for you to manage growth projects and make long-term, forward-thinking decisions for Omnicommerce business, from analyzing, strategizing, and planning, all the way to execution. We believe in the power of collective ideation and value every team member's input as we continue on our journey to transform the future of Omnicommerce

 

Get to know the Role:

We are in search of a dynamic and experienced professional to take on the role of Omnicommerce Lead, Merchant Performance & Analytics. This role will primarily involve supporting the expansion and growth of Grab’s Omnicommerce business in Vietnam. You will find yourself part of a lean, agile team setup, working in close collaboration with other departments to drive P&L growth, as well as achieve pivotal performance metrics.

The day-to-day activities:

• Performance Optimization: monitoring and improving merchant performance metrics such as sales volume, conversion rates, and customer satisfaction. This will ensure that our platform consistently delivers high-quality merchant services

• Strategic Collaboration: Facilitate collaborative efforts with marketing and KAM/sales teams to create effective promotional calendars, schemes, and deals that drive merchant engagement and customer acquisition. 

• Operational Efficiency: Manage merchant operations efficiently, including selection by campaign based on performance analytics and operational needs. This role will streamline processes, reduce inefficiencies, and enhance overall operational effectiveness. 

• Data-Driven Insights: Utilize analytics tools and metrics to provide actionable insights, enabling informed decision-making and continuous improvement in merchant management strategies.

 

The must haves:

• At least 2 years of experience in business or commercial roles

• Strong analytical and business analytic skills with ability to tell the story and visualize data effectively. 

• Good understanding of F&B business in Vietnam. 

• Preferred experience includes previous work in e-commerce or technology sectors.

• Ambitious, self-driven and highly motivated individual who can learn fast and adapt well.

• Ability to influence multiple stakeholders, manage time, prioritize tasks and drive from strategy to execution.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.