Associate, Merchant Acquisition & Sales Operations - GrabMart

About Grab and our workplace

Grab is Southeast Asia's leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.

Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.

GrabMart, a leading online delivery service, is seeking a dynamic Merchant Acquisition & Sales Operations Associate to join our team in Bangkok. In this role, you will be driving end-to-end GrabMart's merchant acquisition while optimizing merchant operations to ensure scalable growth.

Strategic Acquisition Strategy & Execution

• Identify strategic merchant gaps and categories needed to enhance GrabMart's supply coverage and quality to align with vertical growth targets.
• Manage the end-to-end retail acquisition, from identifying prospects to successful contract signage.

Sales & Partnership Negotiation:

• Deliver clear, confident presentations that persuade merchants to partner with GrabMart.
• Lead contract negotiations to secure favorable terms, with a focus on long-term partnership growth and sustainable profitability for both parties.
• Develop customized partnership proposals that address the unique needs and goals of each merchant.

Acquisition Optimization & Operations:

• Streamline and standardize the onboarding structure and processes to ensure a high-quality, efficient, and scalable activation pipeline across diverse merchant categories.
• Collaborate with internal stakeholders to ensure new merchants are fully activated and transition smoothly from acquisition to day-to-day management.
• Implement and maintain a robust tracking system for merchant acquisition metrics and KPIs.

Cross-functional Collaboration :

• Work closely with related stakeholders to align acquisition efforts with overall business objectives.
• Contribute to the development of strategic initiatives to enhance overall merchant experience on the GrabMart platform.

• Bachelor's degree in Business Administration, Marketing, Engineering or a related field
• 2+ years of experience in sales, business development, or merchant acquisition
• Preferably strong understanding of Quick commerce or E-commerce landscape, O2O (offline-to online) or retail tech industry
• Excellent communication and negotiation skills in both Thai and English
• Ability to work independently and as part of a team in a fast-paced environment
• Strong analytical and problem-solving skills• Proficiency in Microsoft Excel and a proven ability to analyze data to generate insights, track performance
• Proficiency in SQL or similar database query language is a plus

• Experience in e-commerce or food delivery industry preferred
• Knowledge of digital marketplaces and online grocery delivery services a plus