Associate Manager, Solutions Design

IQVIA provides scientific services spanning clinical trials, real world evidence, and consulting in all areas of the product lifecycle. The Patient Centered Solutions (PCS) team leads the industry in generating data to ensure that the patient voice is incorporated into the development and commercialization of medication and other drug/non-drug interventions. We focus on understanding and meeting the needs of our clients – mostly life science/pharmaceutical companies – through the application of broad consulting expertise and technical scientific knowledge to conduct scientifically rigorous research. This research is broad and includes qualitative (e.g., interviews, focus groups), quantitative (e.g., clinical outcome assessments (COAs)/patient-reported outcomes (PROS), preference research) and passive (e.g., digital health technology tools) approaches to understand patient, caregiver, and healthcare professional experiences and expectations of disease and treatment.
To meet our client expectations and retain the excellent reputation built up over time the IQVIA PCS team is committed to recruiting, training and supporting driven individuals who have life science, consulting, and/or product development skills that can be applied to PCS research activities. Individuals joining us are assured of a rewarding and progressive career in patient-focused research. You’ll have the opportunity to address challenging client issues, across multiple geographies with a hands-on influence in developing and delivering solutions. We operate in a truly multi-cultural, collegial and collaborative work environment that is rich in development and growth.

Job Summary
The Linguistic Solutions team within Instrument Services at IQVIA is currently seeking a proactive and technically skilled Associate Manager, Solutions Design to lead the design, programming, and integration of Clinical Outcome Assessments (COAs) for electronic implementation. This role focuses on the development of new COA instruments and their deployment across internal and client platforms. While direct eCOA solution delivery is not the primary focus, prior experience in eCOA implementation is highly valued.
The ideal candidate will bring a strong foundation in clinical research, digital health technologies, and platform integration, with a collaborative mindset and the ability to drive innovation and change across cross-functional teams.

Key Responsibilities

COA Instrument Design & Programming

Design and program new COA for electronic implementation, ensuring alignment with scientific intent and digital usability.
Translate clinical and scientific requirements into structured, platform-ready specifications, including logic, scoring, and user interface elements.
Ensure COA content is optimized for deployment across multiple internal and client platforms.=

Platform Integration & Technical Enablement

Configure and implement COA instruments within internal systems and client platforms, ensuring technical compatibility and performance.
Collaborate with internal IT and platform production teams to initiate and accelerate change implementations, system updates, and platform enhancements.
Provide technical consultation and support for platform-specific requirements, integrations, and troubleshooting.

Cross-Functional & Client Collaboration

Partner with internal stakeholders (e.g., COA Management, Product, Engineering, Instrument Licensing & Linguistic Solutions) to align on instrument requirements and implementation strategies.
Support client teams by advising on COA integration into their platforms and ensuring adherence to best practices and standards.
Participate in client discussions to understand platform needs and provide technical guidance.

Sales & Business Development Support

Collaborate with Sales and Business Development teams to promote the electronic implementation of COAs.
Provide technical input and subject matter expertise during proposal development, client presentations, and solution scoping.

Governance, Quality, and Innovation

Contribute to the development and maintenance of design standards, templates, and best practices for COA digitization.
Support quality assurance activities, including peer reviews, testing, and documentation.
Identify and implement process improvements and automation opportunities to enhance efficiency and scalability.

Minimum Required Education & Experience

Bachelor’s degree in Life Sciences, Computer Science, Engineering, or a related field (Master’s degree preferred).
3+ years of experience in clinical research, digital health, or software/product development.
IT consulting or project management experience.
Experience designing or programming COA/eCOA instruments or similar digital health/registry tools.
Familiarity with eClinical technologies (e.g., ePRO, IRT/RTSM, eConsent) and platform configuration.
Strong understanding of data flow, logic structures, and user experience in digital health applications.

Preferred Skills

A self-starting mind-set with excellent team-based interpersonal skills with the ability to also work independently
Ability to work in a fast-paced environment with demonstrated skills to effectively manage multiple tasks and projects
Results- and detail-oriented approach with excellent problem-solving skills for deliverables
Experience collaborating with IT and platform teams to implement system changes and enhancements.
Knowledge of metadata-driven design, XML/JSON-based configuration, or platform scripting tools.
Broad knowledge of current technology, tools and techniques for software development.
Understanding of clinical trial processes, regulatory standards (e.g., GCP, FDA, ICH), and COA validation principles.
Strong communication and documentation skills, with the ability to translate technical concepts for non-technical stakeholders.
Experience working in a matrixed or global environment.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.