Associate Manager, Renewals Administration

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Associate Manager, Renewals Administration is responsible for managing a team of Renewals Administrators that facilitate rapid renewals administration through preparation of renewal documents and processing loan renewals while ensuring high accuracy and adherence to the Bank’s established policies and procedures.

The Core Responsibilities!:
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Oversee the day-to-day operations and provide leadership to the Renewals Administration team.

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Ensure Renewal Administrators are tasked appropriately to complete the day’s activities within service levels.

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Follow up on staff deficiencies and close all gaps.

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Recruit, train, and mentor staff. Set targets for staff, provide performance coaching to achieve targets, and conduct performance reviews.

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Be team oriented, showing a willingness and ability to harmoniously work alongside other Equitable Bank employees, to optimize the customer experience.

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Foster an environment of continuous learning and improvement, encouraging new ideas and participating in their timely implementation. Support operational efficiency and effectiveness endeavours.

Let's Talk About You! :
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Post-secondary education or equivalent experience financial service industry.

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Minimum of 3 years’ financial services operations experience.

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Knowledge of residential lending and renewals practices, related terminology, and provincial and federal legislations.

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Exhibit sufficient judgment to detect, solve, or escalate problems efficiently and effectively.

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Ability to handle high-pressure situations with tight deadlines.

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Excellent oral/written communication, relationship management, and time management skills.

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Strong leadership, staff development, and conflict resolution skills.

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Able to perform well in a high volume, high intensity environment.

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Proficient computer skills including MS Office/

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Demonstrated ability to compose written correspondence that is easy to understand, grammatically correct, customer service oriented, and representative of the image the Bank wishes to maintain in the industry.

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well.

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!