Associate, Key Account Management (Grab Food - Chinese Speaking)

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for Southeast Asia by creating economic empowerment for everyone.

Grab Food is seeking an Associate, Key Account Management to join our dynamic team in Bangkok, Thailand. In this role, you will be responsible for managing and nurturing relationships with our small and medium-sized business (SMB) merchants on the Grab Food platform. As a key player in our growth strategy, you will work closely with SMB merchants to optimize their performance and ensure their success on our platform.

• Develop and maintain strong relationships with assigned SMB merchant accounts
• Analyze account performance and provide data-driven insights to help merchants grow their business
• Identify opportunities for upselling and cross-selling Grab Food services to existing merchants
• Ensure partners support Grab with competitive deals and attractive menus, particularly during marketing campaigns.
• Collaborate with internal teams to resolve merchant issues and improve overall satisfaction
• Conduct regular check-ins and business reviews with merchant partners
• Develop and implement account growth strategies tailored to SMB needs
• Monitor industry trends and activities to inform account management strategies
• Assist in onboarding new SMB merchants and ensuring smooth integration with the Grab Food platform
• Prepare and deliver presentations to merchants on platform updates and best practices

• Bachelor's degree in Business Administration, Marketing, or a related field
• 2+ years of experience in account management in the food delivery or e-commerce industry
• Strong understanding of SMB operations and challenges
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships
• Analytical skill with the ability to interpret data and generate actionable insights
• Proven negotiation and problem-solving skills
• Strong time management and organizational abilities
• Knowledge of food market dynamics is plus
• Fluency in Thai, Mandarin Chinese and English (both written and verbal)

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.