Associate IT Support Analyst

Associate IT Support Analyst
Full Time / Permanent
Location: St. John's, NL (Hybrid with PST working hours)

Build your tech career. Make a real impact. Grow with us.

Vision33 is growing — locally, nationally, and globally — and we’re looking for an Associate IT Support Analyst who’s ready to take the next step in their IT career.

You’ll join our Corporate Services IT Operations team, collaborating with and supporting team members across North America and globally. Working across time zones means broader exposure, real ownership, and real opportunities to grow.

In this role you will work Pacific Standard Time (PST) hours blending half days in our St. John’s, NL office with meaningful face time, collaboration, and mentorship with your team, and flexibility in how you structure the rest of your day from home or the office. It is a schedule that offers the best of both worlds.

The Role
You won’t just “answer tickets.” You’ll help power and support a global organization.

Provide front-line Help Desk support and troubleshoot user issues

Onboard new employees — laptops, accounts, system access, and setup

Image and deploy laptops using Intune and configure end-user peripherals

Monitor and manage Help Desk tickets to keep things moving efficiently

Maintain IT inventory and asset tracking accuracy

Support technologies including:

Windows 11

Microsoft 365 (Outlook, Office, Teams, Teams Phone, Intune)

Hardware and desktop applications

Set-up and relocate workstations (on-site and remote)

Educate employees on IT best practices

Support in-office, remote, and customer-site employees across regions

What We’re Looking For 

Experience  

2–3 years of experience in IT Support / Help Desk / Service Desk

Strong troubleshooting skills across Windows and Microsoft 365 environments

Experience with desktop/laptop imaging and device setup

A degree or diploma in IT or a related field

Skills & Attributes 

Clear, confident communication — you can explain tech without the jargon.

A proactive, “let’s figure this out” mindset.

Ability to work independently while collaborating with remote teams.

Excellent organizational and time-management skills, with the ability to balance multiple tasks/projects and adapt to changing priorities in a fast-paced environment.

Reliability, accountability, and a commitment to delivering quality work.

Why This Role Is a Great Next Step

Exposure to a global IT environment

Hands-on experience across a wide range of technologies

Opportunities to expand your technical skill set

A team that values collaboration and knowledge-sharing

Real responsibility early in your career

We’re an award-winning organization with a strong global presence, but we still believe in keeping things collaborative, supportive, and growth-focused.

If you have 2-3 years of hands-on IT support experience and love being the person people rely on when technology doesn’t cooperate, this could be the perfect role for you.

About Us

At Vision33, we’re forward-thinkers. We deliver cloud-based ERP and business solutions through experienced consultants and trusted technology partners. With an award-winning global team and responsive support, we help organizations run smarter and grow faster.

Global Reach: 400+ experts helping businesses succeed around the world.

Proven Impact: Cloud solutions that boost efficiency, lasting growth and sustainable financial success.

Trusted Expertise: 1,500+ mid-market and enterprise customers count on us to modernize how they work.

Culture That Clicks: We put people first — supporting our customers, empowering our team, and celebrating wins together.

We believe diversity drives innovation and strengthens our teams. We are committed to providing equal employment opportunities to all individuals and to maintaining a workplace that is respectful, inclusive, and free from discrimination. We encourage applications from candidates of all backgrounds and lived experiences. 

If you want to be part of a global, diverse, passionate, and fun environment where you can truly make a difference, please submit an online application today!  

For more information on our company, our culture, our benefits, and more, please visit our website at www.vision33.com  

Please note that as part of our pre-hire process, we conduct a standard employment background check and a professional reference check. By applying for this role, you acknowledge and consent to participate in this process.