Associate IT Operations Specialist

Opportunity Overview:

We are seeking an Information System Specialist to join our IT team. In this role, you will be part of the day-to-day frontline that provides, supports and maintains the availability of services and infrastructure within the company’s corporate environment. You are responsible for learning, maintaining, and documenting information pertaining to systems, software, applications, and processes used across the organization. All internal support requests are your responsibility to respond to or escalate to Systems Administrators, as necessary.

What you’ll do:

• Work within company’s established standards, procedures and guidelines in delivering service to staff

• Fulfill service requests in a highly customer-service oriented manner

• Monitor, respond to, and escalate service issues in a timely manner

• Follow proper ticketing procedures and best practices

• Improve existing and develop new documentation for systems and services

• Participate in training to develop and maintain knowledge in existing and new technologies

• Assist with inventory management and asset tracking

• Support Systems Administrators with day-to-day activities and projects

• Work with Project Managers to provide technical knowledge and assistance

• Provide assistance in onboarding new employees

• Work cross functionally with all departments to assist with IT issues as well as build out systems functionality

• Partner closely with the IT team to help in migration from Microsoft to Google suite.

• Communicate complex technical solutions to all levels of management

• Process onboarding and offboarding of users to various systems, streamlining and documenting existing workflows.

Required Qualifications:

• Minimum of 1-2 years Mac & PC desktop support experience in a fast-paced environment [university or professional]

• Demonstrated expertise in configuring and troubleshooting enterprise wireless devices, including iOS and Android platforms, and effectively resolving critical system issues

• Proficient in troubleshooting, configuration, and setup of Mac systems to ensure optimal performance and reliability, including support services such as Jamf

• Working Knowledge in Google Workspace, Mac environments, Fortigate Firewall, and Cisco switches, Zoom, AWS, JIRA, Confluence

• Experience working with ticketing systems and managing security-related incidents in alignment with organizational policies

• Comprehensive understanding of networking technologies, configurations, and security best practices.

• Working knowledge of VOIP concepts

• Ability to work with ticketing systems and manage security related incidents

Interview Process*:

• Connect with the TA partner for a Preliminary Phone Screening

• Hiring Manager interview

• Behavioral Interview(s)

• Interview with Senior Leadership

*Subject to change

About ZignaAI, a Cohere Health Company:

Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members.

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at ZignaAI, a Cohere Health company!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.