Associate I, IT Support-System Administration

BPM – where caring and community is in our company DNA; we are always striving to be our best selves; and we’re compelled to ask the questions that lead to innovation.

Working with BPM means using your experiences, broadening your skills, and reaching your full potential in work and life—while also making a positive difference for your clients, colleagues, and communities. Our shared entrepreneurial spirit drives us to see and do things differently. Our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger. Because People Matter.

What you get:
Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility.
Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections.
Balance & flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options, so you can balance challenging yourself with taking care of yourself.
Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University.

Who is successful at BPM:
· Caring people who put others first
· Self-starters who embody the BPM entrepreneurial spirit
· Authentic individuals with a diverse point of view
· Lifelong learners with a drive to excel
· Resilient people who rise to the occasion

Job Summary:

We are seeking motivated and detail-oriented graduates who are passionate about technology and eager to start their career in IT Support/System Administration. The selected candidates will primarily be setting up new and replacement laptops but also will provide day-to-day technical support, assist in managing IT systems, and ensure smooth functioning of hardware, software, and network infrastructure.

What We Offer:

• Structured training and mentorship to build the foundation of your IT career.

• Exposure to enterprise IT systems and processes.

• Opportunities to learn and grow into advanced system/network/cloud administration roles.

• A collaborative work environment with supportive peers and leaders.

Location: Las Vegas, Nevada, USA BPM Office Onsite

Employment Type: Full-time

Working days and Hours: Monday to Friday: 8:00 AM – 5:00 PM PST

• On-call support for urgent business-critical issues during weekends or off-hours as needed.

• Willingness to travel to office on short notice for urgent hardware or user support needs

You Will:
• Set up laptops in an organized and efficient manner as well as manage shipping for new hires and laptop replacements.

• Provide first-level technical support to employees for hardware, software, and network issues.

• Install, configure, and troubleshoot operating systems, applications, and IT equipment.

• Assist in user account setup, password resets, and access management.

• Monitor system performance and escalate issues to senior team members where necessary.

• Track and document IT support requests in the ticketing system.

• Assist in routine maintenance activities such as backups, updates, and patching.

• Ensure adherence to IT policies, data security, and compliance standards.

You Have:
• 0-1 year of experience with Diploma / bachelor's degree in information technology, Computer Science, Engineering, or related field.

• Basic knowledge of operating systems (Windows/Mac).

• Understanding of networking fundamentals (LAN, WAN, Wi-Fi, VPN).

• Familiarity with MS Office tools and productivity software.

• Strong problem-solving and troubleshooting skills.

• Good communication skills and ability to work in a team.

Good to Have:
• Knowledge of system administration tools or IT helpdesk software.

• Exposure to cloud platforms (Azure, AWS, Google Cloud).

• Any certification such as CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL Foundation, CCNA (beginner level) will be an added advantage.