Associate, Genesis, Global Payment Services

About MUFG Investor Services

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more.

Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

#LI-Hybrid

We are seeking a detail oriented professional to join our Global Payment Services (GPS) team as an Associate in our operations group. Global Payment Services (GPS) is responsible for the accurate, timely, and secure processing of all payments across MUFG Investor Services, with teams located in Kuala Lumpur, Limassol, Dublin, Halifax, and Toronto that collaboratively manage the end to end payment lifecycle on a global scale.-oriented professional to join our Global Payment Services (GPS) team as an Associate in our operations group. Global Payment Services (GPS) is responsible for the accurate, timely, and secure processing of all payments across MUFG Investor Services, with teams located in Kuala Lumpur, Limassol, Dublin, Halifax, and Toronto that collaboratively manage the end-to-end payment lifecycle on a global scale.

The Associate plays a key role in the daily execution of payment processing activities, ensuring accuracy, timeliness, and strong adherence to control requirements. This role supports operational stability, follows established procedures, and contributes to maintaining a high quality client experience across GPS operations.

Key Responsibilities

Operational Execution

• Accurately input and process payments across banking systems in accordance with procedures, control standards, and documentation requirements.
• Follow required control steps including maker checker, LOA verification, callback procedures, and proper recordkeeping.
• Investigate and resolve basic payment discrepancies, escalating issues when appropriate.
• Liaise with clients, investment managers, fund service providers, and internal teams to support timely and accurate payment execution.
• Track and process client related invoices, fees, or other payment obligations where applicable.
• Ensure tasks and queries are completed within internal SLAs and service expectations.

Collaboration & Stakeholder Support

• Work closely with Treasury, Banking Operations, and Client Operations to support accurate end to end payment processing.
• Communicate clearly and professionally during handovers and updates to keep stakeholders informed.
• Build effective working relationships with internal and external partners to support smooth operational delivery.

Risk & Controls

• Adhere to internal policies, operational controls, and regulatory expectations related to payment processing.
• Maintain accurate documentation to support audit readiness.
• Escalate potential control issues or risks promptly to senior team members.

Continuous Improvement & Documentation

• Participate in system improvement initiatives, UAT cycles, and process enhancement discussions as required.
• Identify opportunities to simplify tasks, reduce errors, or improve operational efficiency.
• Ensure procedures, checklists, and documentation remain accurate and up to date.
• Support audit requests, compliance reviews, and other operational deliverables.

 

Qualifications

• Post-secondary education in finance, accounting, business, or a related field.
• Strong computer skills with proficiency in Microsoft Office; Excel proficiency is an asset.
• Foundational understanding of global payment processes and familiarity with online banking or payment platforms.
• Basic knowledge of SWIFT payment processing, formatting, and field definitions (MX experience beneficial).

Skills & Competencies

• Strong attention to detail and ability to follow procedures with accuracy and consistency.
• Effective communication and interpersonal skills with the ability to collaborate across teams.
• Solid organizational and prioritization skills with the ability to manage daily tasks in a fast-paced, deadline driven environment.
• Understanding of payment systems, process flows, and supporting platforms.
• Strong problem-solving capability with the ability to identify and escalate issues promptly.
• Ability to support continuous improvement efforts and contribute to documentation updates.
• Professionalism, reliability, and a strong focus on delivering high quality operational outcomes.

What’s in it for you to join MUFG Investor Services?   

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT.  Oh, and we really walk the talk when it comes to HYBRID WORKING.     

So, why settle for the ordinary?  Apply now for a Brilliantly Different career.   

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.