Associate Field engineer

Associate IT Field Engineer NSW (Metro & Regional Travel)

Location: NSW (Sydney Metro + Regional NSW)
Employment Type: Full-time
Travel Requirement: Regular travel across metropolitan Sydney and regional NSW, including occasional overnight stays.

Must Have AU full Driver's License and own Transportation

Security Requirements: Citizens and Permanent Residents of Australia only.

About the Role

We are seeking a skilled and customer‑focused Level 1 - IT Field Engineer to join our team. In this role, you will conduct IT Network Site Audits and assist with the installation and troubleshooting of network and IT systems across multiple locations in NSW.

You will work independently in the field, delivering high‑quality service and representing our organisation with professionalism. A strong commitment to travel is essential, as the role includes both metropolitan and regional site visits.

Key Responsibilities

• Conduct comprehensive audits of IT Network infrastructure across metropolitan and regional client sites.
• Assessing network equipment and cabling in client server rooms, UPS units.
• Document asset inventory including switches, access points, and WAPS.
• Compliance with organisational standards, policies, and security requirements.
• Produce clear, structured audit reports with photos and diagrams utilising auditing software tools.
• Work with internal networks team on commencement of Audits and during the audit phase to complete IT audits.
• Work directly with Senior Network Engineer to assist with the implementation of new equipment and decommissioning of existing network equipment.

Technical Skills

• Experienced in installing, replacing, and decommissioning routers, switches, and wireless access points.
• Competent in assisting with racking equipment, mounting and securing equipment to industry standards.
• Knowledge of structured cabling systems, patch panels, fibre, copper, and cable labelling practices.
• Understanding of rack planning and power requirements.
• Ability to interpret network diagrams, topology maps and equipment documentation.

Experience in Networks, Network Equipment & Site Audits

Network Experience

• Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing and switching principles.
• Ability to diagnose LAN/WAN connectivity issues.
• Familiarity with network monitoring and packet analysis tools.

Network Equipment

• Experience installation:
• Cisco, HPE/Aruba or similar network hardware
• Networking cables, network patching to patch panels and racks.

• Skilled in tidy, standard-aligned rack layouts and cable management.

Commitment to Travel

• Required to travel across metropolitan and regional NSW.
• Comfortable with frequent site visits, varied schedules, and occasional overnight stays.
• Demonstrates reliability and flexibility with daily schedule.
• Able to travel effectively and manage time according to daily schedule.
• Represents the organisation professionally while working independently in the field.

Qualifications & Certifications

Required

• Bachelor’s degree in information technology, Computer Science, Networking, or a related field.
• Test and Tag certification (Training will be provided)

Selection Criteria – IT Field Engineer

To be successful in this role, you will demonstrate:

• Experience conducting IT Site Audits, including documenting hardware, network equipment, cabling, Wi‑Fi and server room environments.
• Strong technical capability in installing and decommissioning switches, routers and wireless access points.
• Solid networking knowledge (TCP/IP, DNS, DHCP, VLANs, routing, switching) with proven troubleshooting skills across LAN/WAN environments.
• Hands‑on experience with Cisco, HPE/Aruba and similar network hardware.
• Ability to work independently across multiple metro and regional sites, with excellent time‑management and initiative.
• Required to travel frequently across NSW, including occasional overnight stays.
• Strong communication and customer service skills, with the ability to produce clear reports and documentation.
• Relevant qualifications, including a bachelor’s degree in IT (or related field).

Why Join Us Here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.