Associate, Education and Training

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support local doctors and medical professionals to provide beneficiaries with free, life-changing comprehensive cleft treatment. Our sustainable model has allowed us to support over 2 million surgeries in 90+ countries and we’re just starting.

We are truly changing the world one smile at a time.    

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals.  Our team is comprised of creative and highly motivated individuals working to make a positive impact. Join us! 

Role Summary

Smile Train seeks an Associate, Education & Training. [Reporting to the Manager, Research and Education,] the Associate will play a key role in Smile Train’s efforts to ensure every child has access to safe, high-quality, comprehensive cleft care. This role has a significant technical and data-focused component, supporting global education and training (E&T) initiatives through structured data collection systems, assessment analytics, and ongoing development and maintenance of training content across 75+ countries. This full-time, hybrid role requires a commitment to working from Smile Train’s New York City based headquarters twice weekly.

Key Responsibilities

Organizational E&T Data Collection (Technical & Analytical)

Coordinate the pre- and post-training assessment processes, ensuring consistent data collection across all training types and all regional teams

Monitor data quality using standardized checks, flag data anomalies, and work with regional teams to improve adherence to data collection protocols

Analyze training assessment results, including knowledge gains, outcomes trends, and longitudinal performance across countries, training types, and learner groups

Support systematic housing, organization, and governance of trainee and training impact data, including LMS-based or digital platform–based repositories used across 75+ countries

Compile internal and external reporting on training implementation, participation, and impact

Support tracking and data management for fellowship programs globally, including monitoring fellow progress, documentation compliance, and post-program placement outcomes

Global E&T Conference Presence

Oversee logistics and administration for Smile Train’s conference involvement, including partner logistics and stipends, partner abstract support, awareness/booth presence, promotional/branding materials, Smile Train-led events, follow-up surveys, staff attendance, and shipping needs

Create and distribute reference and informational materials for staff and partners during conferences to maximize engagement and communication

Support post-conference data analysis and development of final reports for dissemination across departments

Global E&T Initiatives & Partnerships

Provide logistical, communications, and documentation support for global fellowship programs and partnerships (e.g., ACPA Visiting Scholar Program, WFSA Fellowships, Chang Gung Fellowship)

Assist with planning and execution of international mentorship programs (i.e., Mentoring Alliance for Global Cleft Surgery (MAG-CS)), including participant recruitment, onboarding, technical support, progress tracking, and impact data management

Support development, implementation, and technical maintenance of global E&T initiatives such as webinar series, digital educational resources, patient-facing materials, and continuing education opportunities

Support the Communications and Development departments in showcasing key E&T initiatives and projects to Smile Train stakeholders through annual reports, social media, and other strategic channels.

Training Curriculum Maintenance & Improvement

Lead updates to existing Smile Train training curricula (translations, branding updates, content revisions, technical enhancements)

Incorporate learner feedback, performance data, and trainer insights into continuous curriculum improvement

Serve as primary liaison with translation service providers, ensuring timely processing, coordinated review workflows, and ongoing quality assurance

Support content implementation within the organization’s learning management system (LMS) or similar platforms, including uploading, version control, course configuration, and user management

Required Education and Experience

Bachelor’s degree in public health, healthcare/health professions, data analytics, education, instructional design, or a related field

Demonstrated experience analyzing datasets (Excel, Power BI, or similar) and summarizing insights for decision-making

Exceptional attention to detail, organizational, and time management skills

Superb written and verbal communication skills; comfortable presenting to large groups

Excellent cross-cultural communication skills and sensitivity to global contexts; willingness to work across multiple time zones

Tech-savvy with ability to quickly learn new software or data tools

Ability to manage deadlines and shifting priorities; proven experience handling multiple concurrent projects

Self-starter and team player who proactively offers strategic ideas and solves problems

Proficiency in Microsoft Office, especially Excel (pivot tables, conditional formulas, charts).

Passion for education in healthcare and interest in Smile Train’s vision

Preferred Education and Experience

Master’s degree in public health, healthcare/health professions, data analytics, education, instructional design, or a related technical field

Fluency in Spanish, French, or Portuguese

Experience working or training in LMIC contexts

Event management or conference logistics experience

Experience with data collection tools (e.g., REDCap, Qualtrics)

Staff management and team coordination experience

Accountability Expectations

Ownership of Outcomes: Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.

Transparent Communication: Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.

Emotional Intelligence: Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.

Empowerment: Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role

Team Cohesion: Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment

Compensation Range

$48,000-$52,000 USD annually

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.

Application Information:

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible.