Associate Director - Salesforce Sales and Experience Cloud

Role Overview:

The Salesforce Sales & Experience Cloud Consultant will be responsible for implementing and optimizing Sales Cloud and Experience Cloud to enhance customer engagement and streamline sales processes. This role involves gathering business requirements, configuring Salesforce features, and ensuring seamless user experiences across portals and communities.

Key Responsibilities:

• Collaborate with stakeholders to understand business processes and translate them into Salesforce solutions.

• Document functional requirements and create solution design.

• Configure and customize Salesforce Sales Cloud to meet business needs.

• Design and implement Experience Cloud portals.

• Map requirements with OOB features and identify need for customization

• Configure various features of Sales Cloud such as Sales Management, Campaigns, Lead Conversion, Forecasting, Sales Cadences, Account Management, Territory Management.

• Guide clients to make buy vs build decisions.

• Configure and customize Salesforce Sales Cloud to meet business needs.

• Design and implement Experience Cloud portals for partner management.

• Implement App Exchange products such as DocuSign, Spiff/Xactly, Conga Composer, Sales Navigator, Demand tools, Cloudingo, Checkmarks, PMD, OwnBackup, Vonage

• Identify integration requirements and suggest approach

• Configure Experience Cloud features such as Experience Builder, Customer Service, Partner Central, Self-Service Portals, Knowledge and Chatter

• Customize Experience Cloud templates for branding and usability.

• Ensure responsive design and accessibility across devices.

• Prepare configuration runbooks and guide development team

• Prepare Solution design, System Architecture and Entity Relationship Diagram

• Conduct user training sessions and create documentation.

Required Skills & Qualifications:

• 10 plus Years of Experience in Salesforce with Strong understanding of Sales and experience Cloud

• Must have done more than two end to end implementations of Sales and Experience Cloud.

• Hands on experience of CPQ implementation and Quote to Cash process

• Hands on experience on OOB features of Sales and Experience Cloud

• Hands on experience on various automation features such as flows.

• Strong Knowledge of Apex and LWC

• Good exposure to Devops

• Knowledge of Single Sign on

• Knowledge of integrations with NetSuite and ERP with REST/SOAP APIs and middleware such as MuleSoft, Boomi

• Knowledge of Agentforce

• Excellent communication skills

Certifications:

• Sales Cloud Consultant

• Experience Cloud Consultant

• CPQ Administrator/Revenue Cloud Consultant (Desirable)

• Agentforce Specialist (Desirable)

• Salesforce Certified Application Architect (Desirable)

• Platform Developer I & II (Desirable)

• Integration Architecture Designer (Desirable)

Nice-to-Have:

• Agentforce Specialist (Desirable)

• Experience with Marketing Cloud, Pardot, Marketo

About Riveron:

At Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.

Check us out on social media:

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Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

This position is eligible for a full range of benefits including medical, dental, and vision insurance, 401(k) with company match, and PTO. A complete description of all available benefits can be found at Riveron's Benefits page at https://riveron.com/riveron-life/.

Fraud Alert

Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.