Associate Director, Product Management, Patient CRM

This is what you will do:

The purpose of this role is to be the agile business Product Owner of the Patient CRM using an Agile framework within Commercial Business Operations. The Patient CRM Associate Director will focus on maximizing the value delivered to the user by the Agile CRM team, ensuring features align with the roadmap, business strategies and objectives. The Patient CRM Associate Director will strategically guide the product development to achieve the product vision – from providing clear requirements to the developers to proactively collaborating with the Business Owners and other stakeholders to gain alignment on enhancements and new capabilities. As a Product Owner, the Patient CRM Associate Director has an integral role on the agile team, ensuring that the implemented solution supports the needs of the cross functional business stakeholders in an efficient and scalable manner.  The Patient CRM Associate Director is responsible for continuously evaluating the product and prioritizing the product backlog based on evolving business needs, dependencies, scope, budget and time. The ideal candidate must be solution-oriented, comfortable navigating in a fast-paced, flexible agile environment and pivot accordingly.

You will be responsible for:

Including but not limited to:

• Define and communicate product vision, goals, and Patient CRM roadmap to delivery teams and stakeholders aligning business objectives, regulatory and security requirements, and user needs

• Own and manage the Patient CRM product backlog, ensuring features are prioritized based on customer value and business impact

• Collaborate with cross-functional teams to refine requirements and deliver product increments

• Translate epics into features and user stories with actionable chunks of value for the development team to execute on

• Design efficient and scalable processes taking into consideration the current business processes, system quality, efficiency, security and data privacy

• Have knowledge of software development lifecycles and user experience (UX) principles.

• Lead sprint planning, sprint refinement and set stakeholder expectations for delivery of new functionalities

• Represent the business needs during backlog refinement and sprint planning and ensuring clear communication between business and IT

• Lead UAT planning and execution and validating outcomes against business requirements

• Own release readiness decisions; review UAT results, risk/impact assessments, and rollout plans to formally approve what is released to production and when

• Mitigate impediments impacting successful completion of Release/Sprint Goals

• Partner with IT in the development and release of ongoing system enhancements

• Own the value stream map for the product and identify areas of process waste and constraints

• Mentor and support junior Product team members and promote product thinking within the team

• Use customer and market insights to inform product decisions and iterate on features

• Measure and report on product performance and success metrics

You will need to have:

• BA/BS degree and relevant experience in pharmaceuticals/biotech

• 6+ years successful experience with Salesforce.com projects and data integrations

• In-depth knowledge of Agile product development and backlog management

• Proven ability to translate customer needs into clear, actionable features and user stories in the appropriate format

• Strong problem-solving and decision-making skills

• Effective communication and stakeholder engagement abilities

• Experience balancing competing priorities to deliver business value

• Familiarity with product metrics and value measurement

• The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.

We would prefer for you to have:

• Experience working as a Product Owner/Product Manager in Rare Disease Patient Services

• Agile Product Manager/Product Owner certified

• Knowledge of Salesforce Healthcloud and/or Salesforce LifeScience cloud is a plus

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca's Alexion division, you'll find an environment where work is more than just a job—it's a mission. Our closeness to patients drives our passion for innovation and collaboration. With a rapidly expanding portfolio and an entrepreneurial spirit, you'll have the autonomy to explore new ideas while being supported by exceptional leaders. We empower our team with tailored development programs that align personal growth with our mission to serve patients living with rare diseases. Here, your career journey is about making a real impact.

Ready to join a team that makes a difference? Apply now!

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Annual base salary for this position ranges from 135,324.00 to 177,612.75.AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The range provided in this posting represents an offer pay range used in a majority of situations. The base pay offered will vary depending on multiple individualized factors, including the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs.  In some cases, offers outside the range may also be considered to address unique circumstances.

In addition, our permanent positions offer an annual Variable Pay Bonus/Short Term Incentive opportunity as well as eligibility to participate in our equity-based long-term incentive program (if applicable to role).  Benefits offered for permanent roles include a competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days. Fixed Term Contract/Temporary positions (excluding students) are offered a Contract Benefits Program.

We are using AI as part of the recruitment process.

This advertisement relates to a current vacancy.