Associate Director of Training and Crisis Response

Associate Director of Training and Crisis Response

Hybrid/In-Person Full-Time (40 hours per week) Position in Castro Valley, CA (Exempt)

On-Call Requirement: Rotational or designated on-call schedule

Who We Are

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier.  

RP is led by survivors with a focus on reflection, innovation, and connection.  We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Position Summary

Reports to the Senior Director of Operations. Provides on-site leadership during high-impact crises across residential and service programs, ensuring stabilization, staff support, regulatory compliance, and organizational readiness. Leads crisis response, strengthens emergency systems, and builds workforce preparedness.

Key Responsibilities

Crisis Response & Incident Management

Serve as primary on-call responder for critical incidents (medical emergencies, overdoses, suicidality, violent incidents, psychiatric crises, deaths, natural disasters, etc.)

Coordinate with law enforcement, EMS, hospitals, fire departments, and other emergency partners

Ensure adherence to emergency protocols and serve as on-site crisis liaison

Post-Crisis Stabilization

Support staff with documentation, emotional processing, and next steps

Coordinate family communication and site stabilization

Complete incident reports and participate in internal reviews

Training & Workforce Preparedness

Coordinate and oversee staff training (de-escalation, trauma-informed care, First Aid/CPR, Narcan, disaster response, evacuation procedures, etc.)

Maintain training calendar and ensure regulatory compliance

Track certifications and recertifications

Emergency Preparedness & Prevention

Develop and standardize emergency protocols across sites

Conduct drills (fire, evacuation, disaster, lockdown)

Visit sites monthly to assess risks and implement prevention strategies

Clinical & Leadership Collaboration

Participate in clinical supervision and multidisciplinary debriefs

Support post-crisis care continuity and trauma-informed follow-up

Policy & Compliance

Ensure alignment with licensing, regulatory, and risk management standards

Update crisis protocols and improve safety systems

Maintain required documentation and administrative duties

Qualifications

Bachelor’s degree in social work, psychology, public health, criminal justice, emergency management, or related field (Master’s preferred), or equivalent experience

3–5+ years’ experience in residential programs, crisis response, emergency services, behavioral health, or high-acuity trauma-informed settings

Crisis intervention and de-escalation expertise

Certifications preferred (CIT, First Aid/CPR, Mental Health First Aid, emergency/disaster response)

Experience with multi-site operations, staff training coordination, disaster response, and regulatory compliance

Strong leadership, organizational, and communication skills

Ability to remain calm and effective in high-pressure environments

Willingness to be on-call and respond on-site

Valid CA driver’s license, insurance eligibility, and ability to pass required background checks (Live Scan, CCL, ORR, etc.)

Working Conditions

This position is eligible for hybrid in person & remote work. Time spent on-site versus remote working will be discussed and agreed upon with your supervisor. Work occurs across multiple Restorative Pathways sites, including residential shelters and service locations. Must be able to respond to crisis situations, including nights, weekends, and holidays as part of on-call rotation. You are expected to be available on-site within 1 hour to respond to crisis situations Exposure to emotionally intense, high-risk, and potentially traumatic situations is inherent to the role.You must be able to stand for long periods of time and perform physical activities, including lifting up to 25 pounds. You will be subject to frequent interruptions and must be able to multitask and handle stress.

Local travel in the greater Bay Area may be required.

Applying

The pay scale for this role is $95,00-100,000 per year (exempt). The benefits that come with working at RP at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, restorative care time, and immediate vesting in our 403(b) with a generous match. This is a full-time, 40 hours per week, salaried position. This is a hybrid position (flex work), with some days required in our Castro Valley Office. Applicants must be located in the greater Bay Area.

Preference will be given to internal applicants. 

At RP, we are committed to workplace diversity and providing equal employment opportunities. Please also note that we are going to be especially excited about candidates who understand the unique nature of a mission-driven organization and have lived experience or direct experience working with survivors of domestic violence, human trafficking, or violent crime.