Associate Director, IT Business Partner Customer Engagement

Novartis is an innovative medicines company. Every day, we work to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach 296 million people worldwide. We want to create an inclusive workplace where every one of us can be our best and true selves, so that together we can discover more, reach underserved communities and reimagine medicine.

Company Name: Novartis

Summary

#LI-Hybrid
Location: Barcelona, Spain

Relocation Support: This role is based in Barcelona, Spain. Novartis is unable to
offer relocation support: please only apply if accessible.

Step into a role where your strategic vision and digital expertise can shape the
future of healthcare across Europe. As Associate Director, Business Partner
Marketing and Customer Engagement, you’ll be the vital link between regional
business needs and global IT solutions—ensuring that innovative digital
products truly serve patients and stakeholders. You’ll drive adoption of cutting edge technologies, influence global roadmaps, and foster strong partnerships across borders. This is your opportunity to lead with purpose, collaborate with senior leaders, and make a measurable impact on patient services at scale.

About the Role

Major Accountabilities:

• Represent Europe in global product discussions, ensuring local needs are reflected and prioritized in the roadmap.  
• Translate regional business needs into IT solutions aligned with the DDIT product portfolio, acting as the strategic bridge to global product teams.  
• Drive adoption and lifecycle success of patient services products across European markets in partnership with global leads and business owners.  
• Shape technology strategy and solution discovery to enable business objectives, with a consulting mindset and focus on innovation.  
• Accountable for program, project, and product delivery; partner with the business to co-own technology-enabled transformation outcomes.  
• Measure, communicate, and increase the business value of transformation initiatives; improve ease of engagement with DDIT and support cost-conscious technology choices.  
• Serve as key business partner for continuity and governance: escalation point for critical issues and contributor to operational objectives and mid-term planning aligned to DDIT strategy.  
• Support product ownership activities: articulate local market strategy and customer experience, contribute to product vision and roadmap, prioritize the backlog, and ensure the team understands backlog items (working closely with the Scrum Master).

Experience:

• Proven experience in commercial IT within a multinational or regional pharmaceutical environment.
• Strong understanding of digital marketing platforms, including Salesforce Marketing Cloud and content management systems.
• Demonstrated ability to manage IT projects across international landscapes Excellent communication and interpersonal skills, with experience engaging senior stakeholders.
• Strategic thinker with a track record of influencing without authority.
• Fluent in English, both written and spoken.
• Experience in patient services or customer engagement solutions.
• Ability to collaborate across boundaries and drive alignment between global and regional teams.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy /people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Technology Transformation
Operations
Spain

Job ID

REQ-10072120

Associate Director, IT Business Partner Customer Engagement

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