Associate Director - Docketing & Paralegal

Join a growing, dynamic, and innovative team that has established itself as the market leader in Intellectual Property management solutions. ANAQUA provides Intellectual Asset Management Software and Services to help companies 
and law firms improve the management of their IP portfolios to gain competitive advantage. A primarily web-based product, ANAQUA has over 20,000 users with an ever-growing client base, including global leaders such as Microsoft, 
The Coca-Cola Company, British American Tobacco, Diageo, and NXP Semiconductors. 

With a combination of adaptive software, great people, and a proven implementation methodology, Anaqua partners with its clients to build global capabilities that integrate workflows and web-based collaboration across the IP lifecycle. Anaqua is committed to 100% client satisfaction.

 
Position Overview: 
Anaqua is looking for highly motivated and proactive Senior IP Professionals that are eager to help us attain our continuing growth goals.  

You’ll Love This Job if You Like To:  
• Work with clients to determine docketing and/or paralegal work requirements 
• Document client-specific docketing and/or paralegal operating guidelines 
• Supervise and manage onboarding activities of new clients and/or new portfolio 
• Coordinate between client and internal teams to ensure successful onboarding 
• Develop and maintain internal standard operating procedures and guidelines 
• Support and train internal docketing and paralegal team members 
• Oversee internal docketing and paralegal teams to help ensure compliance of      established procedures and guidelines 
• Must be available as a first level support for clients and coordinate with appropriate internal teams (e.g., Product, Support, Client Servicing, etc.) for responses and/or resolution 
• Maintain a high level of product expertise to develop an internal training process to ensure that the team 
members employees new product features relevant to the team 
• Responsible for the overall quality of deliverables and communication between the team and clients 
• Assist in the setting performance expectations and metrics for the internal teams. 
• Manage day-to-day work, quality audits, error reporting & performance data.  
• Ensure consistent application of identified Anaqua Quality Assurance in the review of communications, response and formality filings 
• Perform other tasks as requested/needed 

What You’ll Need to Be Successful: 
• 15+ years of experience in patent and trademark docketing and paralegal  
• At least 8 years of experience in managing/supervising a team for 50+ IP Professionals, across levels 
• Prior experience of working on ANAQUA and PATTSY platforms is mandatory 
• Detail oriented, with advanced aptitude in interpersonal communication, research, and resource utilization