Associate Director, Customer Journey Analytics - (Contract)

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

The team is looking for an Associate Director of Analytics with a deep expertise in Adobe Customer Journey Analytics and a broad knowledge of the entire digital marketing analytics space. You’ll own the end-to-end analytics process—from understanding business questions, customizing implementations, designing scalable dashboards, to delivering executive-ready insights and recommendations.

This role is ideal for a strategic thinker and people leader who thrives in dynamic, fast-paced, cross-functional environments. This is a high-impact, client-facing leadership role that requires equal parts technical mastery, business acumen, and strategic vision.

Information Security Responsibilities:
• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities:
• Lead, grow, and develop analytics project teams and guide the vision for Adobe Customer Journey Analytics clients at Bounteous
• Collaborate with stakeholders to gather business questions and requirements, then develop comprehensive measurement strategy and implementation plans
• Collaborate within multi-disciplinary teams to drive a unified vision for our clients
• Identify gaps throughout the customer experience and recommend best-in-class solutions. Apply strong business understanding to bridge the gap between analytics and business goals, providing insights that lead to tangible improvements in user experience and ROI
• Seek opportunities to clarify what our clients need (not just what they ask for) and look for opportunities to expand client relationships and projects
• Ensure client expectations are met and results are delivered on time
• Articulate complex ideas in a clear and concise manner, both in speech and writing; understand the audience and tailor messages accordingly. Deliver clear and compelling presentations with a focus on strategic narratives
• Exemplify good consulting skills, diplomacy, and effective messaging, and mentor team members in the same vein; share expertise freely
• Adapt to a fast-paced work environment and have the ability to overcome technical and business challenges
• Demonstrate high intellectual bandwidth, as well an ability to prioritize and work on the right things at the right time
• Steer changes in process looking for ways to utilize work and find efficiencies
• Travel as needed to visit prospects and clients and build rapport with global team members

Preferred Qualifications:
• College degree (required) plus at least 8+ years of relevant work experience in marketing, consulting, and/or media
• 3+ years managing teams, including leading projects, mentoring team members and building processes
• Deep expertise in Adobe Customer Journey Analytics with experience building brand new installations, having implemented, configured, and customized the tool. Certification preferred
• Built out measurement plans, analytics documentation, custom dashboards and lead client success reviews to drive insight of site performance and the overall customer journey
• Experience with analytics integrations and knowledge of Adobe products such as Adobe Experience Platform (AEP), Adobe Real-Time Customer Data Platform (RT-CDP), Adobe Journey Optimizer (AJO) preferred

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Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas.

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