Associate Director, Commercial Excellence

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

About the Role:

Rocket Travel by Agoda is seeking an experienced and highly structured Associate Director, Commercial Excellence to lead large-scale commercial initiatives through disciplined project management and continuous process optimization. The role is responsible for designing, implementing, and governing scalable ways of working across commercial and cross-functional teams to drive excellence, efficiency, and predictable outcomes.

This position is ideal for a strategic operator who enjoys turning complexity into clarity, leading cross-functional programs, and building sustainable processes that enable teams to perform at their best.

As an Associate Director, Commercial Excellence at Rocket Travel by Agoda, you will:

Commercial Project Leadership

• Lead high-impact, cross-functional commercial initiatives from concept through execution, ensuring delivery against timelines, scope, and success metrics.

• Establish project governance, operating cadence, and reporting frameworks for commercial programs.

• Proactively identify risks, dependencies and bottlenecks, and drive mitigation plans with senior stakeholders.

Process Optimization and Ways of Working

• Design, document, and optimize end-to-end commercial processes, including planning, deal execution, partner onboarding, launches and partner management.

• Standardize tools, templates and frameworks to improve execution consistency and scalability.

• Lead continuous improvement efforts using structured methodologies.

Stakeholder and Change Management

• Serve as a trusted partner to commercial and cross-functional leadership teams.

• Translate strategy into executable roadmaps with clear ownership and accountability.

• Drive adoption of new processes by leading change management, training, and communication efforts.

People Leadership and Team Development

• Directly manage and develop a Commercial Excellence team (i.e. associate project managers), setting clear priorities, goals and performance expectations for team members.

• Provide ongoing coaching, feedback and career development support.

• Foster a high-performing collaborative team culture focused on accountability and continuous improvement.

We are looking for someone who embodies the following:

Required:

• 10+ years in commercial operations, strategy, enterprise partnerships, or operational excellence roles.

• Proven experience leading complex, cross-functional initiatives in matrixed environments.

• Demonstrated people management experience with a track record of developing high-performing teams.

• Strong project management and process optimization expertise.

• Excellent communication, stakeholder management, and executive presentation skills.

Preferred:

• Experience supporting enterprise or loyalty-based partner models (ex. financial institutions, airlines, large B2B clients).

• PMP, Lean, Six Sigma, Agile or related certifications.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, roles are eligible to be considered for an annual bonus.

The annual salary range for the Chicago-metro area is $130,000-162,000 

Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com

• Facebook https://www.facebook.com/agodacareers/

• LinkedIn https://www.linkedin.com/company/agoda

• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.