Associate Director, Client Success Public Sector

About Hello Heart:

Hello Heart is on a mission to make heart attacks a thing of the past.

We’re an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen—identifying risk up to 10 days in advance versus 10 years in traditional clinical models.

This is already working at scale. Hello Heart has been shown to reduce inpatient hospital days by 47% and deliver ~$1,800 in annual savings per member. Hello Heart is the cardiac prevention partner to over 80% of large U.S. health plans and serves hundreds of public and private employers.

We’re defining how the #1 cause of death—heart disease—is managed in the AI era. Join us.

About the Role:

We are looking for an Associate Director, Client Success to lead and grow relationships with our public sector healthcare clients. In this role, you will own strategic accounts end-to-end, driving revenue growth, retention, and long-term partnership value.

Reporting into our Senior Director of Client Success over the Public Sector team, you will serve as a trusted advisor to executive stakeholders while leading complex account strategies across healthcare systems, payers, and public sector organizations. You will operate at the intersection of commercial growth and client impact, ensuring our solutions deliver measurable outcomes.

Responsibilities:

• Develop and execute strategic account plans to drive revenue growth, client adoption, and market expansion

• Own renewals, upsell, and expansion opportunities across assigned high-value accounts

• Identify and pursue new use cases, departments, and service line expansion opportunities

• Serve as the primary point of contact for executive stakeholders, including C-suite, clinical, and procurement leaders

• Build trusted relationships and position Hello Heart as a critical partner to client success

• Lead business reviews with senior stakeholders to align on performance, outcomes, and long-term strategy

• Manage complex renewal cycles and multi-stakeholder procurement processes

• Partner cross-functionally with Product, Clinical, Marketing, and Operations to deliver client outcomes

• Provide market feedback and customer insights to inform product and go-to-market strategy

• Track account performance against key metrics and proactively identify retention risks with mitigation plans

• Travel up to 40% to support client engagement and relationship building

Qualifications:

• Demonstrated fluency in using AI tools to execute workflows, analyze information, and improve productivity, with the ability to evaluate and refine outputs independently

• 7+ years of experience in enterprise sales, strategic account management, or management consulting

• Proven experience managing complex, high-value healthcare accounts across public sector or regulated environments

• Strong experience engaging and influencing C-level healthcare stakeholders

• Deep understanding of healthcare systems, payers, and public sector healthcare ecosystems

• Experience managing long, multi-stakeholder procurement and renewal cycles

• Strong strategic thinking, account planning, and revenue ownership capabilities

• Excellent communication, negotiation, and stakeholder management skills

• Experience working cross-functionally in fast-paced, matrixed organizations

• Bachelor’s degree required; MBA, MPH, or equivalent advanced degree preferred

The US base salary range for this full-time position is $160,000.00 to $190,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.