Associate, Digital Menu Experience

This role requires overseeing menu deployments of our three US Meal Kit brands (HelloFresh, Green Chef, and EveryPlate), managing web content data (including photo assets and copy), streamlining and optimizing inter-departmental workflows, as well as creating and maintaining Standard Operating Procedures (SOP). The Associate will also assist with training, onboarding, and administering feedback, while driving operational improvements and collaborating with technical teams to address issues. A positive orientation towards organization, details, time management, efficiency, team collaboration, and change management is essential.

You will…

• Cross-Functional Collaboration & Coordination: Collaborate with partners across different teams to ensure effective communication and the smooth progression of ongoing projects.

• SOP Creation & Maintenance: Develop and consistently maintain SOPs for key duties within the DMX team, ensuring that processes are standardized and efficient.

• Training & Onboarding: Be a leader in the training and onboarding process for external team members and facilitate bi-weekly feedback sessions to ensure continuous improvement and alignment.

• Menu Deployment: Manage weekly uploads and audits, keeping stakeholders informed about the progress and any updates.

• Asset Management: Maintain an organized system for asset tracking and management to ensure timely and efficient use of resources.

• Team Engagement: Prepare meeting deliverables, gather discussion points, and provide comprehensive updates on outstanding projects and issues.

• Data Entry & Management: Accurately enter data into team trackers, maintain menu deployment records, and regularly update CMS tools to ensure the team has access to up-to-date information.

• UI/UX Escalation: Engage with the Berlin-based tech team to escalate any UI/UX issues and ensure effective communication and resolution.

• Operations Focus: Drive operational efficiency by experimenting with new processes, refining daily operations, and ensuring that weekly tasks are completed on time.

• Change Management: Be involved in managing weekly changes to our processes and ensure efficient workstreams through effective communication and preparation.

• Data Orientation: Leverages data and analytics in day-to-day operations to identify trends, drive improvements, and measure impact.

Qualifications…

• Strong problem-solving and critical thinking skills with the ability to analyze situations and develop effective solutions.

• A proactive approach to experimenting with new operational processes and identifying opportunities for efficiency improvements.

• Ability to work collaboratively across teams, ensuring that all actions align with broader organizational goals.

• Strong attention to detail and organizational skills to manage multiple tasks and deliverables efficiently.

• Excellent communication and interpersonal skills for engaging with cross-functional partners and stakeholders.

• Strong analytical and presentation skills, with proficiency in Google Workspace (Docs, Sheets, Slides).

• Experience working with data analytics and storage platforms such as KNIME, Databricks, or Snowflake.

• Familiarity with generative AI tools and emerging technologies to enhance productivity and automation.

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities

• Generous PTO and flexible attendance policy

• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment

• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)

• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+

• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

Our company is committed to fair hiring practices and complies with all applicable laws, including the Colorado Job Application Fairness Act (JAFA). In accordance with JAFA, we will not request your age, date of birth, or dates of attendance at or graduation from an educational institution on your initial application for employment.

When submitting supporting documents such as a resume, curriculum vitae (CV), or educational transcripts, you may voluntarily redact or omit any information that would identify your age. This includes:

• Dates of birth

• Dates of attendance at educational institutions

• Dates of graduation


Your decision to redact this information will not adversely affect the consideration of your application. We evaluate all candidates based on their skills, qualifications, and experience.
Please be aware that should you receive a conditional offer of employment, we may be required to request this information for legally permissible purposes, such as verifying eligibility for employment or for benefits administration and background checks

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Application deadline 1/1/2026

New York Pay Range
$61,000—$68,000 USD

Colorado Pay Range
$57,000—$65,000 USD