Associate Data Scientist – Customer Support

Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision Cloud™, integrates with your existing systems to digitize, augment, and automate decisions in real time. Aera helps enterprises around the world transform decision making – delivering millions of recommendations that have resulted in significant revenue gains and cost savings for some of the world’s best-known brands.

We’re looking for a customer-facing Associate Data Scientist who loves to debug, stress‑test, and “attack” models and data pipelines to uncover issues before customers do. You will be the bridge between deployed ML/AI solutions, customers, and internal teams—digging into data, finding root causes, and driving long-term fixes that make our solutions robust and trustworthy.

Responsibilities :
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Investigate complex and often disorganized datasets to diagnose underlying causes of issues such as model degradation, unexpected patterns, and data quality problems.

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Perform extensive exploratory data analysis (EDA) to detect data drifts, anomalies, and quality issues that may impact model performance.

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Design and run diagnostic experiments and adversarial tests to deliberately “break” models and solutions, revealing edge cases, failure modes, and hidden assumptions.

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Define and implement validation checks, monitoring dashboards, and alerting mechanisms that surface issues early and guide triage.

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Serve as the primary technical contact for data science issues, ensuring rapid responses, clear communication, and end-to-end ownership of problem resolution.

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Fine-tune hyperparameters, retrain models, or implement minor algorithmic adjustments based on analytical insights.

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Collaborate with support, product, engineering, and partner teams to implement comprehensive solutions, enhance processes, and ensure a positive customer experience.

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Communicate technical findings clearly and empathetically to both customers and internal stakeholders, fostering trust through transparency and responsiveness.

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Contribute to playbooks, runbooks, and best practices that continuously improve how we test, monitor, and support ML/AI solutions.

About You:
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Bachelor’s or Master’s degree in Engineering, Computer Science, Mathematics, Statistics, Data Science, or a related quantitative field; equivalent practical experience and demonstrated skills will also be considered.

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1–3 years of experience in data science, data analysis, or technical support for data products; strong analytical interns or fresh graduates with outstanding debugging skills may also be considered.

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Hands-on experience developing, deploying, and/or maintaining machine learning models in production environments.

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Proficiency in Python, SQL, and relevant ML frameworks (e.g., scikit‑learn, TensorFlow, PyTorch).

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Strong analytical and problem‑solving skills, with the ability to conduct rigorous data analysis and communicate findings clearly.

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Demonstrated ability to work collaboratively in cross-functional teams and directly with customers to solve business problems.

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Excellent communication skills, both written and verbal.

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Domain experience in supply chain, logistics, or operations.

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Experience with data visualization tools and monitoring/observability stacks.

If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let’s build this!

Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Benefits Summary

At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical, Group Medical Insurance, Term Insurance, Accidental Insurance, paid time off, Maternity leave, and much more. We offer unlimited access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully-stocked kitchen with a selection of snacks and beverages.