Associate, Customer Success

🚀 We’re on a mission to make real estate transactions smarter, faster, and friction-free.

🏢 Real estate is the world’s largest asset class, yet the legal processes and tools behind it remain slow, manual, and underinvested. Lawyers must review dense documents line by line and piece together information across silos, all while clients demand faster, more transparent due diligence.

🤖 That's where we come in. Orbital Copilot is the AI assistant built exclusively for commercial real estate law. Developed with former practicing real estate lawyers, it accelerates complex due diligence by up to 70% while delivering legal-grade precision.

💰 We’ve just raised a $60m Series B to accelerate our UK/US expansion.

🤝 We're trusted by leading firms like Goodwin and BCLP to remove the busywork so legal teams can focus on what they do best: applying sharp legal judgment, delivering standout client service, and getting deals over the line faster.

💡 Working at Orbital means joining a team that's reimagining how real estate transactions get done - moving fast, working collaboratively, and giving people the ownership to make a real impact from day one.

🚀 Break Into Legal AI at the Ground Floor

Orbital is building its first Customer Success presence in the US — and alongside our founding Senior CSM, we’re hiring an Associate, Customer Success to help deliver world-class outcomes for some of the most prestigious law firms in America.

This role is designed as an accelerated pathway into Customer Success within a high-growth AI company.

🌟 The Opportunity

This is a rare opportunity for someone who:

• Has 1–2 years in Customer Success or

• Has experience working within a law firm (e.g., solicitor training contract, associate, real estate legal experience)

• Or has exposure to legal tech and wants to move into SaaS

You will not immediately own a portfolio independently.

Instead, you’ll:

• Partner with a Senior CSM across high-profile accounts

• Own customer support channels

• Build deep product expertise

• Travel to client offices

• Develop legal-tech fluency and SaaS commercial acumen simultaneously

This is a high-learning, high-exposure role with a clear path to becoming a future portfolio-owner.

🧠 What You’ll Do

Own and Elevate Customer Support

• Manage inbound support channels and ensure timely, high-quality resolution.

• Build deep product literacy and become a trusted product expert internally.

• Identify recurring themes and share structured feedback with Product and Engineering.

Support Adoption & Delivery

• Assist with onboarding, training sessions, and rollout initiatives.

• Prepare materials and coordinate customer enablement efforts.

• Join in-person client visits and implementation sessions.

Build Domain & Commercial Expertise

• Learn how enterprise SaaS renewals and expansions are run.

• Observe and participate in executive-level conversations.

• Develop the communication skills and customer instincts required to progress into full account ownership.

✨ You’ll Excel Here If You Have

One of the following backgrounds:

• 1–2 years in Customer Success, Account Management, or Support in SaaS.

• Experience working in a commercial real estate law firm.

• Experience as a trainee solicitor or associate in a prestigious legal environment.

• Exposure to legal tech products.
And:

• Strong written and verbal communication.

• Intellectual curiosity about AI and technology.

• High ownership mentality.

• Comfort interacting with senior legal stakeholders.

Ambition to grow into an end-to-end portfolio owning role.

• Salary: Base salary of $95,750 with commission and OTE of $119,688. We share salary ranges upfront to build trust, reduce bias, and support an inclusive process, even as we continue developing our internal pay structures.

• 401(k) Plan: Match 100% of contribution up to 4% of salary.

• Paid Time Off (PTO): 20-days per year.

• Sick Time off: 40 hours

• Health Insurance: Competitive medical, dental, and vision plan.

• Professional Development: $1,200 stipend per year

• Commuter Benefits: Allocate pre-tax earnings to cover eligible commuting expenses.

• In-Office Perks: Late night office dinner and weekly team meals.

🔒 Security is everyone’s responsibility at Orbital. We ask all team members to follow our security policies, complete regular awareness training, and handle sensitive data with care in line with ISO 27001 standards. Spot something unusual? Reporting risks or incidents quickly helps us maintain the strong culture of security and compliance we all depend on.

💡 At Orbital, we’re committed to building a diverse and inclusive team. We especially welcome applications from people who are traditionally underrepresented in tech. Even if you don’t meet every single requirement, or if the right role isn’t listed yet, we’d still love to hear from you.

💰 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on several factors, which may include job-related knowledge, skills, experience, and business requirements.