Associate Creative Operations

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

The Associate, Creative Operations supports the Entertainment design team, producers, and creative leadership within the Creative Studio by organizing, tracking, and maintaining visibility into the creative workload across MSG Entertainment brands. Partnering with creative leads and internal stakeholders, this role ensures creative requests are accurately documented, properly routed, and actively monitored through completion while maintaining clean project data and supporting consistent intake and workflow practices to create clarity for designers, producers, and stakeholders. Working closely with Creative Operations function, the Associate also contributes to process standardization and continuous improvement while building a strong foundation in creative operations within a fast-paced entertainment environment.

What will you do?

• Serve as day-to-day operations support for the Entertainment design team, producers, and creative leadership.

• Assist in managing and monitoring creative intake, ensuring requests are complete, clearly documented, and aligned with established workflows.

• Interface with internal department representatives to confirm scope details, required information and timing expectations.

• Collaborate with creative leads maintaining visibility into active project status and shifting priorities.

• Assist in maintaining Project Management tool Airtable records, dashboards, and reporting views, working with producers, stakeholders and creatives to ensure required project information is entered accurately and kept up to date for real-time workload tracking.

• Assist in routing briefs, creative reviews, and approvals through defined processes.

• Support data tracking and reporting that illustrates volume of work, share of work assigned across brands, and creative roles/disciplines.

• Assist in identifying gaps or inconsistencies in project tracking and proactively resolve or escalate as appropriate.

• Partner with Creative Operations team to align workflows and contribute to continuous process improvement.

What do you need to succeed?

• 2+ years in project coordination, creative operations, marketing support or a related field with the ability to manage multiple and shifting priorities

• Strong attention to detail and organizational discipline.

• Proficient within project management platforms such as Airtable or similar tools.

• Clear and professional communication skills, with the ability to work collaboratively with creative teams and internal stakeholders to support creative work

• A systems-oriented mindset and interest in learning new tools and leveraging technology to improve process and workflow efficiency.

Special Requirements Ability to travel to MSG venues and various locations in the tri state area as needed.

• Ability to work non-traditional hours inclusive of nights, weekends, and holidays due to the schedule of the teams, concerts and events

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At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.