Associate Consultant, Legal Technology Managed Services

Harbor is seeking a Associate Consultant to join our 3E Managed Services team within our Legal Technology and Operations (LT+O) practice group. The Consultant ensures successful client engagements and consistent client satisfaction in both production issue resolution and continual improvement tasks.  The Consultant will work closely with a team of skilled individuals from a variety of technical and professional backgrounds across multiple time zones.  Providing an excellent customer experience is an integral part of this role.  This is a position that can be hybrid from the UK, the US or Canada.

Job Duties and Responsibilities:

• Provide application guidance to clients and collaborate with users to achieve their business needs.

• Analyze and resolve application and data integrity issues.

• Perform train the trainer sessions on various business modules within the application.

• Document processes and procedures as require by clients.

• Prepare test cases and perform QA testing on application enhancements.

• Gather requirements for application enhancements and collaborate on implementing them with technical team members.

• Stay current with application releases.

• Requirement for on-site visits should the need arise.

• Report back and collaborate with senior MS management to address client or junior staff concerns.

• Contribute to the work of Managed Services, including:

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• Build trusted relationships with clients to effectively support long term service and growth.

• Ensure that services are delivered and client cases are updated in according to service level agreements (SLAs).

• Attend regular backlog review and client meetings.

• Contribute to team Knowledge Base.

• Provide best practice guidance and solutions based on business needs.

• Work with cross-functional teams to delegate work as needed.

Experience, Education and Qualifications:

• Bachelor's degree in computer science, business administration, information systems or equivalent combination of experience and education

• 2-3 + years of related experience with responsibilities related to Legal Technology or Professional Services products and services

• 2-3 + years of experience in a client-facing role.

• 2-3 + years of hands-on experience using or training on 3E or other legal accounting systems, either at a Law Firm in an accounts department or legal services environment.

• Preferred knowledge of SQL and Windows Operating System.

• Intermediate level of experience dealing with collaboration and project tracking tools e.g. Jira and Confluence

• Strong analytical and problem-solving skills.

• Ability to communicate effectively, verbally and in writing, with technical, business and management staff.

• Excellent interpersonal skills with the ability to develop solid working relationships with colleagues and clients.

• Flexibility to adapt to change and to learn and develop new skillsets as required.

• Dynamic and excited to constantly learn new features within the software and legal industry.

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.