Associate Cloud Architect - Unified Support

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The Associate Cloud Architect (CA) is responsible for providing in-depth technical expertise to the Unified Support Organisation, owning the overall design of IFS Cloud Services offering and driving operational excellence. 

This role is to work within the CCOE – Cloud Architect team, specialising in IFS Cloud, IFS.ai (Nexus) as well as support for our IFS Apps10 service offering.

Associate Cloud Architects primary role:

• Provide 3rd line support to the Unified Support Service Operation teams
• Integrating new cloud services (applications and infrastructure) into the organization's portfolio, specifically focused around IFS Cloud and IFS.ai shared. 
• Planning, coordinating, and supervising activities related to the integration of enterprise information systems.
• Ongoing and continual improvement of services to give our Unified Support organisation the best knowledge, training, documentation and tooling to provide the best level of support for our customers. This may consist of new Knowledge Transfer initiatives, more supporting documentation (KBA’s) along with any additional tooling to help reduce manual effort and improve our ability to support our IFS Cloud customers. 
• Provide the Service Operations team with support for highly-complex customer escalations, when required. 
• Working closely with R&D to help co-ordinate and deliver against a set of requirements defined in during the Go-To-Operations (GTO) process
• Working closely with the Cloud Security Operations Center (CSOC) team to evaluate, plan and implement from start-to-finish all new Azure Secure Score recommendations.
• Use ones own initiative to drive future platform improvements.
• Continuously review platform costs and identify new ways where costs can be optimised.
• Identify any knowledge gaps within the Unified Support Vertical(s) and provide the necessary KBAs and KT sessions to support the development of others.    

Responsibilities include: 

• Design and implement an integration architecture that is scalable, reliable, easily maintainable, and customizable
• Continuously developing the design to maximize efficiency and to leverage 3rd party capabilities where beneficial (e.g. new facilities provided by the Azure platform or by the Managed Service Provider). 
• Extending and enhancing the design to support new and evolving product and service requirements. 
• Supporting operational teams by exception.  For example, to provide technical input for incidents, support for Root Cause Analysis (RCA), and relevant follow-up resolution. 
• Investigating and recommending improvements to operational processes to improve efficiency, automate routine tasks, and adopt industry best practices. 
• Internal and external communication, discussions, presentations and knowledge transfer sessions within the Unified Support organisation. 
• Identify new ways to reduce platform costs
• Frequent Proof-of-Concept work to validate new security initiatives and platform optimisations.

• Confident troubleshooter: Ability to work through a brand new problem methodically to narrow down likely root cause
• Experience working with IFS customers
• Understanding of how IFS EFP/EAM products bring value to our customers
• Experience integrating IFS with other products (including other IFS products)
• Experience handling difficult customers
• Confident working with Microsoft Azure
• Microsoft Azure Kubernetes Service (AKS) administration
• Monitoring & Logging Technologies (Prometheus, Grafana, Elastic)
• Competence with Oracle 19c
• Linux administration
• Gitlab automation
• Microsoft Azure certifications (AZ-900, AZ-104 or AZ-305)

Having a high level of curiosity is an absolute must for this position. We are looking for the right attitude, someone who is eager to learn new skills, be keen to ask questions, use ones own initiative and think outside of the box. Whilst relevant technical experience is desirable, the right attitude is key for this position. 

We are looking for someone with:

• The ability to self-learn and work independently
• A highly curious nature who wants to learn and continuously develop
• Enthusiasm for taking on new challenges
• The ability to think outside of the box and come up with new ideas and new solutions
• A high level of technical creativity
• Previous experience working with Kubernetes
• The ability to take full ownership of work and see a task through to completion
• High level of confidence and can influence others
• Great communications skills (written, verbal and ability to present)

Behavioural:  

The qualities identified for the candidate require the following behavioural competencies: 

• Professional 
• Self-motivated 
• Ability to deliver 
• Ability to persuade 
• Commercial awareness 
• Ability to influence 
• Commitment to develop and progress within the CCOE team

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.