Associate, Client Services

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

Ce que nous offrons:

Un environnement décontracté et collaboratif au sein d’une équipe vraiment cool!
• Une culture axée sur le développement personnel où les opinions et les idées sont valorisées.
• Une voix et une influence significative sur les décisions techniques.
• Développement professionnel y compris « lunch & learn » régulier en équipe et accès aux formations sur LinkedIn Learning
• Activités sociales: dîner avec collègues, barbecues, 5 à 7 etc.
• Horaire 9-5 ou 10-6, conciliation travail-famille, travail hybride.
• Cinq (5) journées personnelles/maladies • Régime d’assurance collective avantageux (avec un PAE)
• Régime de retraite : REER collectif avec contribution patronale
• Des équipements et des outils à la pointe de la technologie

Qui sommes-nous?

Prospects by Cotality offre deux des outils de productivité et de marketing les plus essentiels sur lesquels les agents immobiliers dépendent tous les jours: un CRM immobilier et de la recherche immobilière mobile.

Notre CRM facilite la croissance des affaires des professionnels de l'immobilier. C'est un outil indispensable qui gère plus de 900 millions de relations clients. Notre outil de recherche mobile immobilière permet aux courtiers, à leurs prospects, aux acheteurs et aux vendeurs d'accéder à plus de 22 millions d’inscriptions immobilières à partir de leurs téléphones et tablettes. Nous avons plus de 300 000 utilisateurs uniques en Amérique du Nord et ce nombre continue d’augmenter rapidement!

Si vous êtes prêt à rejoindre une équipe dynamique qui développe des solutions logicielles innovantes pour le secteur immobilier, contactez-nous ! Vos responsabilités:

Fournir une assistance professionnelle à nos clients par téléphone et courrier électronique afin de:

Résoudre tout problème technique de niveau 1 lié au logiciel
Offrir un service à la clientèle exceptionnel
Fournir des informations sur nos produits et services
Fournir des informations sur nos promotions
Fournir des informations sur la facturation
Fournir des suggestions sur la manière dont les utilisateurs peuvent tirer profit de nos produits de façon optimale
• Effectuer des tests sur nos produits pour s'assurer que nous résolvons efficacement les problèmes potentiels.
• Garder à jour la base de données Offrir du support à notre équipe de développement en effectuant des tests sur les nouvelles fonctions de nos produits et sur les corrections de bogues

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What we offer:

A casual and collaborative work environment within a cool team!

A culture focused on personal development where opinions and ideas are valued
Social activities: lunch with colleagues, barbecues, Happy Hours, etc.
Hybrid work, work-life balance, 9-5 or 10-6 work shift
Equipment and tools at the cutting edge of technology

Who are we? Prospects by CoreLogic offers two of the most essential productivity and marketing tools that real estate agents rely on every day: real estate CRM and mobile real estate search. Our CRM makes it easy for real estate professionals to grow their business. It's an indispensable tool that manages more than 900 million customer relationships. Our mobile real estate search tool allows brokers, their prospects, buyers and sellers to access over 22 million real estate listings from their phones and tablets. We have over 1,000,000 unique users in North America and that number continues to grow rapidly! If you’re ready to join a dynamic team developing and innovating premium real estate software solutions, contact us!

Your responsibilities:

Provide professional assistance to our customers by phone and email:

Resolve any level 1 technical problems related to the software
Offer outstanding customer service
Provide Information on our products and services
Provide suggestions on how users can best benefit from our products
Carry out tests on our products to ensure that we are effectively troubleshooting potential issues.
Ensure that mobile synchronization systems configurations are done with our clients

Job Qualifications:

Exigences:

2 ans et plus d’expérience en service à la clientèle, soutien technique et applicatif
Connaissances des systèmes de Microsoft® Windows® environnement PC, courriels ...etc.
Excellente aptitude de communication en FRANÇAIS et en ANGLAIS à la fois verbale et écrite
Facilité et rapidité d’apprentissage
Capacité à gérer son stress dans un environnement dynamique
Posséder d’excellentes qualités relationnelles

Atouts:

Connaissance du milieu immobilier

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Must-Haves:

Computer support training/diploma OR 2+ years of experience in customer service, technical support and applications.•Knowledge of computer systems (Windows and Mac) as well as mobile systems (iOS and Android)•Excellent communication skills in French and English both verbally and in writing•Ability to learn quickly and easily•Ability to manage stress in a dynamic environment•Excellent interpersonal skills

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights include:

Time off: Generous vacation accrual and 11 paid holidays, plus well-being and volunteer time off.
Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
Health: Extended Healthcare and Dental plan with mental health and wellness support offerings.
Retirement: Registered Retirement Savings Plan (RRSP) with company match.
Financial Perks: $500 annual well-being stipend
Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

Cotality's Diversity Commitment:

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement:

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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