Associate Campaign/ Traffic Manager

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

The Traffic Coordinator is responsible for facilitating workflow. Duties include managing internal traffic systems, creating schedules and tracking project progress, routing work for review and approval, archiving files and assets, and opening and closing projects. This position will partner and build strong relationships with internal clients and team members. This position is regarded by the customer as a trusted advisor and works closely with all members of the team to set project milestones, create project timelines, and track schedules to ensure all deliverable deadlines are met on time and on brand.

Responsibilities:

• Responsible for job intake and document edits and ensuring quality, timeliness, and overall client satisfaction.
• Determine job requirements, communicate priorities, adjust production plans, and communicate with customers on day-to-day production.
• Review schedules. Defines staffing levels and resources required and communicates needs or exceptions to department management.
• Arrange intra- and inter-departmental help to maximize the utilization of department resources.
• Analyzes customer materials, documents, and files and resolves problems and or questions prior to production.
• Develops work assignments in conformance with established priorities.
• Monitors the production of all jobs, ensuring priorities are consistent with commitments and production decisions are cost-effective actions to achieve results.
• Assists management in the identification of equipment, process, and personnel barriers to achieving goals and targeted results.
• Responsible for the daily management of job input.
• Develops and maintains accurate records of all customer materials and files.
• Contributes to client project status and process improvement calls
• Maintains project status reports for client and internal team use
• Coordination of creative resources, project management resources and project needs
• Responds directly to customer queries and concerns as required.
• Perform other duties as assigned.

• (Preferred) 4 Year / Bachelors degree in a discipline related to functional work
• 3+ years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.

Skills and Certifications

• Able to demonstrate the ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.
• Must be able to recognize anomalies and critical situations and respond appropriately.
• Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at the level of detail required to resolve issues of moderate complexity.
• Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
• May require knowledge of or the ability to quickly learn specialized software to complete work assignments. 
• Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.
• Requires very good communication skills with the ability to state messages in a clear manner by using language that is easy for others to understand.
• Must be able to proactively listen to others to understand issues and situations.
• Must be able to clearly articulate business needs to both internal and external customers.
• Strong process management skills and commitment to continuously improving the quality and timeliness of his/her own work and that of group and department
• Ability to work effectively and proactively, both independently and as part of a team
• Demonstrated ability to work effectively in a fast-paced environment under deadline pressure ● Demonstrated ability to take initiative

RRD's current salary range for this role is $55,100 to $82,700 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans