Associate Business Systems Consultant

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Proactively seeks out strategic business opportunities with high-level business unit executives. Provides advice, assistance and leadership in any area associated with the planning, procurement, provision, delivery, management, maintenance and effective business use of information systems for a business area. Analyzes business processes; elicits, analyzes and documents business requirements; identifies alternative solutions, assesses feasibility and makes recommendations typically seeking to exploit and leverage new or existing technology components. Translates business requirements into functional requirements; performs data and process modeling; manages change; and leads, coordinates/performs testing, verification, and validation of requirements. 

Responsibilities

• Business Process Analysis & Improvement: Works directly with business unit clients to understand specific business processes and business drivers and business strategies across multiple business units. 

• Technology Investigation & Strategy Development: Investigates and understands capabilities of patient CRM systems and investigates global patient CRM system applicability to business area. 

• Compliance & Evaluation: Compliance with global patient data policies and external regulations like GDPR & HIPAA. Identifies current and emerging business needs and evaluates salesforce technology solutions. 

• Information Systems Strategy: Proactively seeks out strategic business opportunities for the global patient CRM with regional high-level business executives after performing strategic analyses and insights to help decision making. 

• Relationship Management: Develops business relationships and integrates activities with other regional stakeholders to ensure successful implementation and support of project efforts.  

• Communication & Conflict Resolution: Allies with other regional stakeholders and enterprise to remain current on project status, and inform progress; conversely, keeps managers aware of user issues and resolves conflicts.  

• Responsibility & Accountability: Accountable for the accuracy of the fit of the proposed business process improvements. Also accountable for communicating business needs and drivers to development groups to assure the implementation phase can fulfill the business need. 

Required:

• Bachelor's Degree with 6 years’ experience; Master's Degree with 5 years’ experience; PhD with 0 years’ experience. 

• 5+ years’ experience as a Product Manager with Salesforce CRM based solutions. 

• Proven experience with Agile methodologies, and Scrum or Kanban frameworks. 

• Proven experience collaborating with engineering and design teams spread across the globe. 

• 2+ year of experience leading project teams and/or stakeholder management in a cross-functional environment

• Strong analytical skills with the ability to draw insights that drive the business forward. 

• Determines and develops approach and solutions to problems. 

• Fluent in English as AbbVie’s designated global business language. 

Preferred:

• Strong understanding of Salesforce Health Cloud. 

• Work experience in the pharmaceutical industry. 

• Experience working with data analytics. 

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html