Associate, APAC People Services

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

As an Associate within the APAC People Services team, you will provide front-line services and support for regional employees and managers. You will manage various employee lifecycle events and ensure compliance with employment legislation and company policies.

 

Front Line Services:

• Provide front-line support for regional employees and managers, handling inquiries and resolving issues.

Lifecycle Events Management:

• Act as the point of contact for employee lifecycle events including onboarding, off-boarding, promotions, transfers, and terminations.
• Coordinate and support onboarding activities, including conducting new hire orientation sessions.
• Ensure compliance with employment legislation and company policies during these events.

HR Administrative Processes:

• Handle HR administrative processes such as work pass applications, employee letter requests, and benefits administration.
• Ensure timely and accurate processing of these tasks.

Payroll and HRIS Maintenance:

• Prepare employee changes for payroll data.
• Maintain accurate employee records in HRIS systems.

Collaboration:

• Partner with local in-country People Ops teams to ensure seamless operations.
• Support improvement initiatives to enhance HR operations.

Continuous Improvement:

• Identify and drive continuous improvement initiatives with regional and local People Services teams.

Agile Support:

• Support changes in people-related operations processes to meet business growth and needs across various markets.

Regulatory Awareness:

• Stay informed about local labor regulations to ensure compliance.

Ad Hoc Projects:

• Support any other ad hoc projects as assigned.

• 1-3 years of experience in People Operations, HR,, or Business Administration.
• Passion for employee experience—"Employees are our customers" mindset.
• Strong problem-solving, time management, and attention to detail skills.
• Ability to work independently, prioritize tasks effectively, and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills in English.
• Tech-savvy, with experience in HRIS (Workday preferred), ticketing systems (JIRA), and knowledge management tools (Confluence) being a plus.
• Highly adaptable, proactive, and a team player with a strong sense of ownership.

What we offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index