Associate - Account Management

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

 

Job Description:

• Responsible for answering, resolving customer issues, and upselling through call/chat/email within a growing customer base.
• Identify and relate with various customer needs and scenarios.
• Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
• Remain updated in client and industry led processes, technology applications, utilities, and products.
• Utilize various client-based tools and applications for customer management and servicing.
• Transfer customers to appropriate departments when required.
• Conduct data entry, documentation, and case management.
• Work and partner with others within a team-based environment.
• Achieve and maintain required metrics and goals.
• Requires good English skills, excellent in Mandarin and Cantonese speaking.
• Able to read and write in Mandarin and English.
• Require sales background and IT technical skills.
• The role is 100% sales and technical support with account management, comes with f ixed basic, allowances etc.

 

Technical Skills:

• Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla
• Familiarity with website scripting languages such as PHP
• Familiarity with databases such as MySQL
• Familiarization on network protocols like SSH, FTP and SFTP
• Knowledge in SSL, DHCP, DNS, TCP/IP, Internal Server Error and Resolution
• Extensive knowledge of internet technology required
• Excellent computer skills specifically using a CRM database system
• Strong and accurate data entry skills are required

Requirements:

• Can speak, read and write Mandarin and English proficiently
• Minimum 6 months of sales and customer service experience
• Wired connectivity preferably fiber connection
• Minimum download speed of 25MBPS
• Recent internet billing statement (Actual Billing Statement)
• Education: - SPM or Diploma or Graduation degree