Associate Account Coordinator (Order Management)

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

Assist Account Coordinator with sales operations order execution process for assigned sales accounts. This entails providing high-level and high-touch service and order issue resolution for both cross-departmental/internal and external clients through independent work or, at their discretion, accessing collaborative assistance from internal and external support teams when they deem necessary.

Duties/Responsibilities :
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Manage Hatch Order Entry Process for Drop Ship Orders

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Accept and book all customer orders as follows:

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Flex:  Order entry via Customer Order and verify and track inbound inventory to get received. 

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Custom:  Accept and book customer orders, to include verifying bookable documents are complete and accurate prior to booking

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Attend regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution.

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Assist Account Coordinators in collaborating with Product Engineering department to resolve engineering change request.

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Ensure data integrity of customer facing data in Signal/Salesforce systems to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal.

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Perform other related duties as assigned and required by Customer Service Manager.

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*Other job duties as assigned

Knowledge, Skills, Abilities::
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Ability to become a trusted contact to internal and external clients.

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Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner.

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Strong verbal and written communication skills.

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Ability to easily build rapport at all levels with both internal and external clients

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High level of attention to detail and exceptional organizational skills

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Excellent time management and multi-tasking skills.

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Ability to adapt and react to quick changes.

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Ability to work independently on projects.

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Ability to work effectively and efficiently under pressure.

Physical Requirements

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Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

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Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

India Employment Benefits include:

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents

Paid time off and company holidays, along with additional leave benefits as per policy

Flexible work arrangements, supporting work-life balance

Learning and development opportunities to support continuous growth and upskilling

Employee wellness initiatives and programs focused on physical and mental well-being

Retirement and statutory benefits in line with India regulations

Inclusive and people-first culture, with a strong focus on collaboration and ownership