Assoc Credit Services Rep

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Disputes Assoc Credit Rep is responsible for the investigation, management, and resolution of customer invoice disputes and payment deductions for North America. This role ensures disputes are resolved accurately, timely, and in compliance with approval matrices, financial controls, and service level agreements (SLAs).
The Disputes Assoc Credit Rep works closely with Cash Application, Credit & Collections (CFS), Customer Service, Contracts, Tax, Distribution Centers, and other internal teams to resolve discrepancies while protecting Medtronic’s financial position and customer relationships.Key Responsibilities

• Investigate and resolve customer invoice disputes in line with company policies, contracts, and approval guidelines.

• Manage dispute cases end‑to‑end in SAP FSCM, ensuring accurate classification, documentation, and timely resolution.

• Support dispute resolution through credits, debits, offsets, or reassignment to Credit & Collections to maintain accurate Accounts Receivable balances.

• Coordinate with internal teams (Cash Application, Credit & Collections, QA, Contracts, Tax, Customer Service) to ensure effective execution of dispute outcomes.

• Ensure compliance with SOX requirements, internal controls, and audit standards, maintaining complete and approval‑ready documentation.

• Communicate dispute status and outcomes clearly, proactively escalating high‑risk, high‑value, or complex cases as needed.

Systems & Tools Used

• SAP (R/3) – FSCM, dispute management, AR transactions

• Excel – dispute tracking, reporting, analysis

• Outlook & Shared Mailboxes

• SharePoint / OneDrive / Teams

• Pricing & contract tools (e.g., CHAMPS, RADAR – where applicable)

• Customer portals & carrier websites (POD, POR retrieval)

Required Qualifications

• Desirable: Bachelor’s or technical degree in Finance, Accounting, Business, or a related field.

• English B2+ (comfortable interacting with US teams)

• 1–3 years of experience in Disputes, Accounts Receivable, Credit, Finance Operations, Customer Services, Billing or related areas.

• Communicate dispute status and outcomes clearly, proactively escalating high‑risk, high‑value, or complex cases as needed.

• Strong analytical skills with attention to detail.

• Ability to evaluate documentation and apply policy‑based judgment.

Preferred Qualifications

• Experience handling pricing, shortage, or tax disputes

• Familiarity with approval matrices and audit environments

• Experience in shared service or global finance operations

Key Skills & Competencies

• Strong investigation and problem‑solving skills

• Clear written documentation and communication

• Ability to apply policies consistently and confidently

• Professional judgment in financial and customer‑facing scenarios

• Time management and ability to meet SLAs

Important:

This role requires strong judgment, process discipline, and comfort working in a controlled financial environment where accuracy, documentation, and compliance are critical.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here