Assistente de Customer Success

Skydropx

Curitiba, Curitiba, Brazil permanent

Posted: January 30, 2026

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Quick Summary

Assistente de Customer Success responsável por acompanhar a trajetória do cliente e garantir o sucesso de suas estratégias de expansão.

Required Skills

Communication Empathy Proactivity Organization Analytical Thinking Negotiation Customer Success Sales

Job Description

Responsabilidades e atribuições:

• Mapear o que o cliente precisa ao longo da sua trajetória com a Frenet e acompanhar se ele está conseguindo atingir seu objetivo;

• Acompanhar estratégias de expansão, como cross-sell e up-sell;

• Executar ações de engajamento com os clientes para evitar cancelamentos;

• Atuar no processo de reversão de cancelamento;

• Antecipar dúvidas e problemas e propor soluções de forma proativa;

• Aplicar treinamentos para a base de clientes sempre que necessário;

• Realizar contatos com clientes por e-mail, telefone, Whatsapp e videoconferência;

• Aprender a interpretar indicadores da base de cliente

Requisitos:

• Boa comunicação e empatia;

• Ser proativo Ser organizado para lidar com um alto volume de informações dos clientes no dia a dia;

• Pensamento analítico;

• Capacidade de negociação.

• Diferenciais:

• Conhecimento ou experiência em customer success;

• Conhecimento ou experiência em vendas.

Sobre a vaga:

• Modelo de trabalho: 100% presencial

• Aldeia Coworking - Estação: https://maps.app.goo.gl/7DnF6SMoyiT1Wr53A

• Local: Curitiba

• Ambiente internacional.

• Tipo de contrato: Tempo integral - CLT

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