Assistant Ticketing Manager - The Complex Salt Lake City

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

A Brief Overview

The Assistant Ticketing Manager builds and manages small-scale events in the appropriate ticketing systems. This position is also responsible for overseeing box office operations during events and maintains several processes within the Ticketing department to ensure overall success.

Job Responsibilities

• Work with internal departments, artist managers, agents, fan clubs, VIP companies and other partners to gather ticketing build information for general admission events ranging in capacity from 500-1500 attendees.

• Build and manage event in ticketing system to ensure deadlines for presales and onsales are met.

• Process ticket orders for artist management, record label, internal buys, sponsor, marketing and more.

• Manage box office operation and management for assigned events, including preparing ticketing seller banks, will call, coordinating with fan clubs on box office needs, end of night reporting, etc.

• Oversee the creation of marketing promotions by building offers and creating series links.

• Maintain the scheduling and maintenance of automated reports.

• Processes internal buys, marketing comps, sponsor, consignment, and other tickets as needed.

• Other ticketing related tasks as assigned.

Required Qualifications

• High School Diploma or its equivalency

• 2-4 years Box Office experience is required

• Experience working with ticketing agencies and box offices

• Experience in building ticketed events using ticketing software such as AXS

• Familiarity of basic math, accounting and budgeting principals

• Familiarity with AXS, Ticketmaster and other ticketing platforms

• Proficient in Microsoft Word, Excel, Outlook and Adobe Professional

• Must be organized, detail-oriented and self-motivated

• Ability to multitask, prioritize and remain calm in a fast paced environment

• Excellent interpersonal, written and verbal communication skills

• Must be able to work flexible schedule including nights, weekends and some holidays

• Knowledge of ticketing systems and ticketing inventory management

• Knowledge of music industry preferred

Payscale: $53,060.22- $65,000.00

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.