Assistant Store Manager - West Edmonton Mall

Bailey Nelson Assistant Managers are exceptional leaders who support the entire store operations, as well as support the achievement of goals through an industry-leading guest experience. We have known since our beginning back in 2012 that our team is the secret to our success and alongside your store manager you will inspire, motivate and develop the team to achieve incredible goals together. 

We are a tight knit bunch of down to earth individuals who look for ways to constantly improve on everything we do, every day. Fostering an environment where the team feels involved and accountable in running the store is vital to our success. Our people and the interactions we have with one another and with our customers are what defines the essence of who we are, and why we are fast becoming the smarter choice in eyewear for our customers.

What you get from us:

A passion for leading a team who can make a real impact every day by meeting customers specific eye care needs

The opportunity to inspire and grow others into their future careers

Access to our in-person & web-based learning platform as well as training and development events to help better yourself and your role at Bailey Nelson

A leadership team who genuinely cares about our people and is committed to their engagement and development

Not to mention all of the great glasses you get to choose from with a generous product discount not only for you, but for your friends & family as well.

What we need from you:

Leadership & People - Cultivate a strong bond with your store manager and store optometrist. Partnering with your store leadership team you inspire, motivate, and develop your team. Always stay focused on your people and customers

Customer Experience - Lead from the floor. You are the beacon of what outstanding customer experience looks like and you train your team to deliver the same. At least 3 years previous customer service experience is a must

Celebrate individuality - Being honest and helping people find their looks by guiding customers to find that perfect pair of frames.

Positive energy - Leading with enthusiasm and proactiveness to help your team and customers. You love being in a fast-paced environment and you’re willing to take on a challenge all with a can-do attitude

Initiative - Formulate your own ideas with projects, efficiency, and process improvements. You strive to improve yourself and others around you every day.

Problem-solving - You have good analytical skills and love seeing a problem through to resolution, you ask questions to be able to provide the right answers, ensuring the customer has the greatest experience possible.

Optical Experience - while not a necessity, previous experience is a big plus in this role

Goals - Create an environment in the store so the team is clear on the daily goals and help remove roadblocks for the team to achieve them.

Community - Work with your SM and Optometrist to identify opportunities to network locally and participate in managing the product seeding budget and community events

If you are just as passionate about all these things as we are, you might have just found your perfect job, send over your application as we can’t wait to review it!