Assistant Restaurant Manager (American Girl NY)

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers. 

What We’re Looking For: The Assistant Restaurant Manager is located at the AG Retail NY location and reports directly to the Restaurant Manager. 

What Your Impact Will Be: 

• Supervise the execution of service standards for the restaurant staff.

• Supports Restaurant Manager to oversee resolution of customer service issues.

• Supports Restaurant Manager to oversee the restaurant standards. Dining room and private dining room ambience is maintained consistently.

• Ensure food quality and consistency, special requests, and special dietary needs.

• In partnership with the Restaurant Manager will oversee all aspects of the restaurant and follow AG standards, including but not limited to: opening / closing, customer service, ordering and maintenance.

• Independently manage restaurant operations in absence of Restaurant Manager.

• Ensure the maintenance of restaurant equipment, to ensure orders are placed promptly and accurately, and to manage the operational needs of the Zomato reservation system

• Supports the Levy partnership.

• Manage the development and performance management of the restaurant staff with support from Restaurant Manager.

• Oversee hiring needs and training of staff in conjunction with Restaurant Leadership Team and HR Manager.

• Support Restaurant Manager to achieve financial goals.

Qualifications

What We’re Looking For:

• Management position experience in fine dining or related restaurant with high volume and fast paced environment with both front and back of house operations exposure.

• Current State Sanitation Certification, Serv Safe, Safe Alcohol Consumption Certificate preferred 

• Computer skills required for Microsoft Software, restaurant reservation systems, POS systems, and  inventory systems.
• Strong understanding in food preparation, cooking, and kitchen management.
• Ability to perform diverse physical tasks, including constant walking, standing, and some heavy lifting (up to 50 lbs.).
• Flexible availability, including nights, weekends, and holidays.

Key Skills & Competencies:

• Strong leadership, coaching and problem resolution skills.
• Highly proficient in communicating in a calm, clear, empathetic, but direct manner.  
• Organizational skills, ability to lead multiple tasks, delegate appropriately and meet deadlines/goals.
• Ability to troubleshoot and be flexible.
• Lead by example. Consistently demonstrate positive relationships and teamwork.

Salaried:

The annual base salary range for this position is between $64,000 and $70,000.

**This range is indicative of projected hiring range, however annual base salary will be determined based on a candidate’s work location, skills and experience.

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:

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