Assistant Relationship Manager, Commercial Direct | S1 | Commercial Direct | Multiple Locations

Assistant Relationship Manager, Commercial Direct | S1 | Commercial Direct | Multiple Locations

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what is possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander Corporate and Commercial is looking for an Assistant Relationship Manager based out of Glasgow or Liverpool.

As an Assistant Relationship Manager in the Commercial Directs Primacy team, you will be working to deliver excellent outcomes to our existing clients. The job will be focused on supporting clients through the ongoing due diligence (ODD) activities, with professionalism and pace, maintaining relationship quality while meeting all regulatory obligations.

You will deliver and support all aspects of the client journey existing clients. You will be working collaboratively with other areas of San UK to achieve this and work collaboratively within your Assistant Relationship Manager community to aid training, development and sharing best practice.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Focus on identifying new business opportunities and developing relationships with clients to grow our wallet share.

• Promotes the Santander products and services to customers & prospects by highlighting benefits and features.

• Demonstrate a client-focused approach to deliver day to day operational solutions for existing and new clients, working collaboratively with other areas of San UK to achieve this.

• Building and growing an internal and external network of clients, internal key business introducers, and stakeholders.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• A great understand of banking products and services including transactional banking and deposit products. (Required)

• Experience in a customer facing relationship manager role. (Required)

• Well-developed skills in assessing risk of clients notably financial crime. (Required)

• Understands Anti-Money Laundering requirements ideally with corporate and commercial clients. (Preferred)

• Knowledge of Salesforce or similar CRM systems and Office 365. (Preferred)

• Working toward a relevant Financial Services qualification. (Preferred)

Hard Skills

• Understanding of Banking products (required)

• AML/KYC/KYB awareness (required)

• Familiar with CRM tools (e.g., Salesforce) (preferred)

• Data and tech savvy (preferred)

Soft Skills

• Relationship building (required)

• Communication & influencing (required)

• Collaboration across teams (required)

• Problem-solving under pressure (required)

• Adaptability in dynamic markets (required)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options, and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion, or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair, and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time, and cost to your chosen office location(s). 

Right to work in the UK

• All candidates must have the right to work in the UK to commence employment with Santander.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at [email protected].