Assistant Property Manager

Job Title: Assistant Property Manager

Job Brief
The remit of the Property Management team has grown and to meet increasing demands from our client, the new Property Manager Assistant will be responsible for the support in managing a portfolio of blocks in line with industrial standards and building strong relationships with all parties.

Responsibilities/Duties: 
• Dealing with clients' day-to-day issues in a quick and efficient manner in line with industry guidance and best practice 
• Dealing with all maintenance issues, liaising with the relevant contractors, and ensuring all work is carried out to an agreed standard 
• Answering phone calls, and responding to emails and Whats App messages 
• Arranging meetings on behalf of the Line Manager 
• Covering Line Manager or team members’ workload while they are on annual or sick leave 
• Providing regular updates to clients 
• Assisting clients with service charge and ground rent queries 
• Assisting with Section 20 works 
• Processing incoming and outgoing invoices 
• Assisting in new block set-up on in-house systems 
• Maintaining up-to-date contact information 
• Checking if key documents are scanned and saved 
• Looking after the administrative side of each block in your portfolio 
• Attending resident and client meetings online and assisting the Property Manager, whether within normal working hours or by agreement out of hours 
• Ensuring all the blocks in the portfolio are efficiently managed and maintained 
• Ensuring, that Directors’ requirements have been met 
• Working closely with all departments across the Company to ensure the correct transfer of information has been provided 
• Supporting the Line Manager in managing relationships with all parties including clients, leaseholders, tenants, contractors, and onsite personnel 
• Assisting Line Managers in the progression of building insurance claims 
• Informing Line Managers on any issues related to the building and on-site personnel 
• Following internal processes (e.g. insurance claim process and key request process) 
• Informing your Line Manager and the Head of the Department of the Notice of Intention to terminate an Agreement

Requirements:
• Relevant work experience and / or Higher Education Degree
• TPI affiliate qualifications or willingness to undertake the exam within 18 months from the date of the employment commencement.
• Strong knowledge and understanding of Health and Safety 
• Proven experience in assisting a team in a fast-paced environment 
• Ability to work to strict deadlines and be organised
• Have a positive attitude towards work 
• Be a team player 
• Have a strong attention to detail
• Be able to work without any supervision 
• Have excellent communication skills (Verbal and Written including drafting correspondence and documents) 
• Be computer literate (Demonstrable experience and ability to use ICT packages i.e. Microsoft Word and Excel)
• Understand and commit to good customer care
• Be pragmatic, creative and an effective problem-solver, with emphasis on fast and practical solutions
• Be committed to equality, diversity, and mutual respect, accepting differences and treating everyone fairly

Working Hours: 09:00 to 18:00 Monday – Friday
Salary: From 20 000- 25 000 ZAR pm (Depending on experience and qualifications)
Contract: Permanent