Assistant Operations Manager

ABOUT THE ROLE:

At Jackpot, our Operations team is vital to our success. We’re seeking a dedicated and passionate full-time Assistant Operations Manager to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Brooklyn, New York. If you’re eager to grow your career in operations, excited about contributing to a start-up, and looking to play a key role in the growth of a new business, this is the perfect opportunity for you!

Schedule: Tuesday to Saturday 1:30pm to 10pm

WHAT YOU'LL DO:

• Support the Operations Manager to manage daily business tasks, including staff management, coaching, onboarding, scheduling, and recruitment support.

• Lead and ensure successful day-to-day lottery processing operations by overseeing and training a team of Supervisors and Operation Associates, proactively making recommendations for operational improvements, and providing technical support.

• Serve as the first point of contact and support escalations in the absence of the Operations Manager including facility issues, product outages, and staffing gaps.

• Inventory management of processing supplies and office supplies.

• Support and oversee the processing of customer orders by team members, assisting when needed to ensure an efficient workflow.

• Oversee the upkeep of all location equipment; partnering with the hardware team to ensure timely maintenance and repair.

• Promptly escalate any issues, concerns, or feedback to the Operations Manager.

• Adhere to established operating procedures to maintain quality and consistency.

• If applicable, support the retail store, including processing transactions, overseeing inventory, handling cash and reconciling registers, maintaining organization, and keeping the store clean.

• Assist with special projects as required.

YOU IDEALLY HAVE:

• 3-5 years of management experience.

• A minimum of a High School degree or equivalent.

• Must be 18 years older.

• Medium-level technological know-how with the ability to troubleshoot and solve basic technical issues with equipment, operate basic systems and platforms, etc.

• The willingness to work flexible hours as needed, which may include extended shifts in the day or night and/or occasional weekends or holidays, as the business requires.

• A passion for learning new processes and technologies.

• Experience in fast-paced environments.

• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.

• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving setting.

ABOUT YOU:

• You have grit, tenacity, and what people describe to be a “get it done” mentality. You don’t believe any task is too big or too small for you

• You fully own and are committed to your work. You don’t believe in cutting corners and it shows in the quality of your work

• You get excited about and get your energy from fast-paced environments

• You are not bothered by change or shifting priorities. You’ve been described as adaptable and solutions-oriented

One of Jackpot’s core values is Lifelong Learning. We don’t believe we are ever finished products and strongly believe in growing and developing to improve ourselves. If what you’ve read so far sounds exciting but your experience doesn’t quite match what we’re looking for, we strongly encourage you to apply anyway! We are committed to building a diverse, inclusive team where everyone can feel proud to contribute to.

WHAT WE CAN OFFER:

• $65,000-$75,000 base salary + bonus + equity

• Benefits on par with leading, progressive tech companies (think 100% employee-only coverage, monthly HSA contribution, etc.)

• 401(k)

• PTO/Sick Time

• Dedication to Lifelong Learning through our Monthly Speaker Series

• Monthly cultural and social events

• A culture of trust and accountability

#LI-Onsite